Electronic – Rigol DS1052E Oscilloscope acting wierd

oscilloscope

I'm rather new to electronics, and I'm really in trouble here.

I'm have a bit of a puzzle here, regarding my Rigol DS1052E Oscilloscope.
I'm trying to adjust the probes, but I get a wierd result on channel 1.

For both channels I use the same settings:

  • Coupling = DC
  • Bandwidth limit = on
  • Probe = 10x (Also 10x on the actual probe)
  • Digital filter = OFF.

I use the squarewave on the scope as input for both channels, and I use the same (one) probe for both channels.
Channel 2 gives me the expected squarewave with 3 volt signal.
Channel 1 however, gives me 1/5 = 600 mV and the signal is nowhere near a squarewave. See attached photos.

Please give me your advice.
If I can assist you with further information, then please feel free to comment regarding this.

Thanks in advance.

Channel 1:

photo of oscilloscope screen viewing channel 1


Channel 2:

photo of oscilloscope screen viewing channel 2


Images on link with pure DC (3.84V) measured with multimeter:
https://drive.google.com/open?id=0B7SZfQswIltgMkszckpuN2lMaEU

Channel 1: 3.84V DC

photo of scope channel 1 with 3.84V DC signal


Channel 2: 3.84V DC

photo of scope channel 2 with 3.84V DC signal

Best Answer

Unfortunately, I think the conclusion here is a bad scope input. Probably more likely a front-end problem than a digitizer problem, but it's definitely a hardware issue internal to the scope. It's not the probe because the same probe works fine on channel 2, and it's not a settings issue as a factory reset has been performed.