Electronic – Unstable diesel generator output voltages causing irregular behaviour in uninterupted power supply (UPS) units

generatorupsvoltage-regulator

I am a technician for a security and access control systems company, and we are experiencing a strange interaction between the clients diesel generator and the UPS unit we installed to act as a handover supply to the clients CCTV system during power outages.

The issue to our best understanding is that when the mains supply is lost, the UPS takes over the supply to the equipment while the generator switches on, with the generator supplying the power, the UPS hands the equipment off to it.
With the addition of the equipment, the load on the generator supply increases causing a voltage drop, which cause the UPS to take over the supply again, the generators supply stabilizes, the UPS hands off again and the cycle repeats. This switching between supplies causes our CCTV equipment to reboot constantly, which is an issue because we are not monitoring or recording footage.

Another theory we have is that the output of the generator is just unstable and fluctuates enough between cycles that it cause the UPS to take over the supply, though we are not entirely sure on this.

So, how exactly would we go about fixing this issue?
We have "loadshedding" which results in the municipal supply being cut for 6 to 8 hours at a time, as often as every day, so the CCTV equipment has to run on the generator, and because it is CCTV we have to have the UPS in place to prevent any downtime.
If anyone can suggest a fix, or a piece of equipment we could put in place, that would be great.

Best Answer

Check generator fuel filters, a blocked filter will cause the machine to fail to maintain speed when the load is applied and will cause this.

How much other load is there on the genny? Adding a few kVA of fixed load to an otherwise unloaded machine will likely help.

If the gear is rebooting due to UPS switching, then the UPS is not suitable for that equipment, some gear with very poor hold up really needs a online double conversion UPS which does not have a switching action between battery and mains, a separate issue to your genny problems, but something you may wish to look into.