We've been having an issue at the office with our Cisco CME. Here's the situation.
Phone A (outside line) dials into the main line and after ~three rings the call is huntstopped to four other phones. Phone X answers the incoming call from Phone A and communication can commence, no problems. We will call this the "ORIGINAL CALL"
Then Phone B (outside line) dials into the main line and again after ~three rings the call is hunstopped to four other phones. Phone Y tries to answer the incoming call from Phone B but the call is dropped on Phone Y whereas on Phone B the call continues to ring. The phone call from Phone B is actually left in limbo and so long as the ORIGINAL CALL is still in session, the connection to Phone B can never be established and Phone B must terminate their call.
Why is it that when Phone Y or any phone for that matter tries to answer the phone call from Phone B, the call is never connected?
Please see the router config below for reference. I thought perhaps this had something to do with the huntstop channel but that is wrong. Maybe this has something to do with the call pickup configuration but I'm not quite sure.
Current configuration : 22166 bytes
!
! Last configuration change at 19:05:14 PST Sat Dec 3 2016
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname Cisco2811
!
boot-start-marker
boot-end-marker
!
enable secret 5 SOMESUPERSECRETHASH
enable password THISISTHEENABLEPASSWORD
!
no aaa new-model
!
resource policy
!
clock timezone PST -8
clock summer-time PST recurring
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 10.10.10.1 10.10.10.10
!
ip dhcp pool phone
network 10.10.10.0 255.255.255.0
default-router 10.10.10.1
option 150 ip 10.10.10.1
!
!
ip ftp username supersecretusername
ip ftp password supersecretpassword
no ip domain lookup
ip domain name Cisco2811
ip name-server 64.2.21.107
ip name-server 64.2.21.213
ip ssh time-out 30
ip ssh version 2
!
!
!
voice-card 0
no dspfarm
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
sip
registrar server expires max 3600 min 3600
!
!
voice class codec 1
codec preference 1 g711ulaw
!
!
voice register global
max-dn 144
max-pool 36
!
!
voice translation-rule 9
rule 1 /^911$/ /911/
rule 2 /^9\(.*\)/ /\1/
!
!
username admin privilege 15 secret 5 supersecret
!
!
class-map match-all L3-to-L2_VoIP-Cntrl
match ip dscp af31
class-map match-all L3-to-L2_VoIP-RTP
match ip dscp ef
class-map match-all SIP
match protocol sip
class-map match-all RTP
match protocol rtp
!
!
policy-map EthOut
class RTP
policy-map output-L3-to-L2
class L3-to-L2_VoIP-RTP
set cos 5
class L3-to-L2_VoIP-Cntrl
set cos 3
!
!
interface Loopback0
ip address 10.1.10.2 255.255.255.0
!
interface FastEthernet0/0
description ** DHCP Client mode **
ip address dhcp
ip nat outside
ip virtual-reassembly
duplex auto
speed auto
!
interface Service-Engine0/0
ip unnumbered Loopback0
service-module ip address 10.1.10.1 255.255.255.0
service-module ip default-gateway 10.1.10.2
!
interface FastEthernet0/1
no ip address
no ip mroute-cache
duplex auto
speed auto
!
interface FastEthernet0/1.1
description ** Data VLAN **
encapsulation dot1Q 1 native
ip address 192.168.1.2 255.255.255.0
ip nat inside
ip virtual-reassembly
!
interface FastEthernet0/1.2
description ** Voice VLAN **
encapsulation dot1Q 2
ip address 10.10.10.1 255.255.255.0
service-policy output output-L3-to-L2
!
ip route 10.1.10.1 255.255.255.255 Service-Engine0/0
!
!
ip http server
ip http authentication local
no ip http secure-server
ip http path flash:
ip nat inside source list 1 interface FastEthernet0/0 overload
!
access-list 1 remark SDM_ACL Category=2
access-list 1 permit 192.168.10.0 0.0.0.255
!
!
!
!
!
tftp-server flash:P0030702T023.loads
tftp-server flash:P0030702T023.sb2
tftp-server flash:P0030702T023.sbn
tftp-server flash:P0030702T023.bin
tftp-server flash:CP7902080001SCCP051117A.sbin
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
! the rest of the sounds truncated
!
control-plane
!
!
!
voice-port 0/0/0
connection plar opx 2000
caller-id enable
!
voice-port 0/0/1
connection plar opx 2000
caller-id enable
!
voice-port 0/0/2
connection plar opx 2000
caller-id enable
!
voice-port 0/0/3
connection plar opx 2000
caller-id enable
!
voice-port 0/1/0
auto-cut-through
operation 4-wire
type 5
signal immediate
description Overhead Paging Port 0
!
voice-port 0/1/1
auto-cut-through
operation 4-wire
type 5
signal immediate
description Overhead Paging Port 1
!
!
!
!
dial-peer cor custom
name internal
name local
name domestic
name international
name 900
name 976
!
!
dial-peer cor list call-internal
member internal
!
dial-peer cor list call-local
member local
!
dial-peer cor list call-domestic
member domestic
!
dial-peer cor list call-international
member international
!
dial-peer cor list call-900
member 900
!
dial-peer cor list call-976
member 976
!
dial-peer cor list user-internal
member internal
!
dial-peer cor list user-local
member internal
member local
!
dial-peer cor list user-domestic
member internal
member local
member domestic
!
dial-peer cor list user-international
member internal
member local
member domestic
member international
!
dial-peer cor list user900-internal
member internal
member 900
member 976
!
dial-peer cor list user900-local
member internal
member local
member 900
member 976
!
dial-peer cor list user900-domestic
member internal
member local
member domestic
member 900
member 976
!
dial-peer cor list user900-international
member internal
member local
member domestic
member international
member 900
member 976
!
!
dial-peer voice 1 pots
description ** FXO Incoming call **
incoming called-number .
direct-inward-dial
port 0/0/0
forward-digits all
!
dial-peer voice 2 pots
description ** FXO Incoming call **
incoming called-number .
direct-inward-dial
port 0/0/1
forward-digits all
!
dial-peer voice 3 pots
description ** FXO Incoming call **
incoming called-number .
direct-inward-dial
port 0/0/2
forward-digits all
!
dial-peer voice 4 pots
description ** FXO Incoming call **
incoming called-number .
direct-inward-dial
port 0/0/3
forward-digits all
!
dial-peer voice 5 pots
description ** FXO pots dial-peer **
destination-pattern 911
port 0/0/0
forward-digits all
!
dial-peer voice 6 pots
description ** FXO pots dial-peer **
destination-pattern 9911
port 0/0/0
forward-digits 3
!
dial-peer voice 7 pots
corlist outgoing call-local
description ** FXO pots dial-peer **
destination-pattern 9[2-9]......
port 0/0/0
forward-digits 7
!
dial-peer voice 8 pots
corlist outgoing call-domestic
description ** FXO pots dial-peer **
destination-pattern 91..........
port 0/0/0
forward-digits 11
!
dial-peer voice 9 pots
corlist outgoing call-international
description ** FXO pots dial-peer **
destination-pattern 9011T
port 0/0/0
prefix 011
!
dial-peer voice 10 pots
corlist outgoing call-900
description ** FXO pots dial-peer **
destination-pattern 91900.......
port 0/0/0
forward-digits 11
!
dial-peer voice 11 pots
corlist outgoing call-976
description ** FXO pots dial-peer **
destination-pattern 91976.......
port 0/0/0
forward-digits 11
!
dial-peer voice 12 pots
description ** FXO pots dial-peer **
destination-pattern 911
port 0/0/1
forward-digits all
!
dial-peer voice 13 pots
description ** FXO pots dial-peer **
destination-pattern 9911
port 0/0/1
forward-digits 3
!
dial-peer voice 14 pots
corlist outgoing call-local
description ** FXO pots dial-peer **
destination-pattern 9[2-9]......
port 0/0/1
forward-digits 7
!
dial-peer voice 15 pots
corlist outgoing call-domestic
description ** FXO pots dial-peer **
destination-pattern 91..........
port 0/0/1
forward-digits 11
!
dial-peer voice 16 pots
corlist outgoing call-international
description ** FXO pots dial-peer **
destination-pattern 9011T
port 0/0/1
prefix 011
!
dial-peer voice 17 pots
corlist outgoing call-900
description ** FXO pots dial-peer **
destination-pattern 91900.......
port 0/0/1
forward-digits 11
!
dial-peer voice 18 pots
corlist outgoing call-976
description ** FXO pots dial-peer **
destination-pattern 91976.......
port 0/0/1
forward-digits 11
!
dial-peer voice 19 pots
description ** FXO pots dial-peer **
destination-pattern 911
port 0/0/2
forward-digits all
!
dial-peer voice 20 pots
description ** FXO pots dial-peer **
destination-pattern 9911
port 0/0/2
forward-digits 3
!
dial-peer voice 21 pots
corlist outgoing call-local
description ** FXO pots dial-peer **
destination-pattern 9[2-9]......
port 0/0/2
forward-digits 7
!
dial-peer voice 22 pots
corlist outgoing call-domestic
description ** FXO pots dial-peer **
destination-pattern 91..........
port 0/0/2
forward-digits 11
!
dial-peer voice 23 pots
corlist outgoing call-international
description ** FXO pots dial-peer **
destination-pattern 9011T
port 0/0/2
prefix 011
!
dial-peer voice 24 pots
corlist outgoing call-900
description ** FXO pots dial-peer **
destination-pattern 91900.......
port 0/0/2
forward-digits 11
!
dial-peer voice 25 pots
corlist outgoing call-976
description ** FXO pots dial-peer **
destination-pattern 91976.......
port 0/0/2
forward-digits 11
!
dial-peer voice 26 pots
description ** FXO pots dial-peer **
destination-pattern 911
port 0/0/3
forward-digits all
!
dial-peer voice 27 pots
description ** FXO pots dial-peer **
destination-pattern 9911
port 0/0/3
forward-digits 3
!
dial-peer voice 28 pots
corlist outgoing call-local
description ** FXO pots dial-peer **
destination-pattern 9[2-9]......
port 0/0/3
forward-digits 7
!
dial-peer voice 29 pots
corlist outgoing call-domestic
description ** FXO pots dial-peer **
destination-pattern 91..........
port 0/0/3
forward-digits 11
!
dial-peer voice 30 pots
corlist outgoing call-international
description ** FXO pots dial-peer **
destination-pattern 9011T
port 0/0/3
prefix 011
!
dial-peer voice 31 pots
corlist outgoing call-900
description ** FXO pots dial-peer **
destination-pattern 91900.......
port 0/0/3
forward-digits 11
!
dial-peer voice 32 pots
corlist outgoing call-976
description ** FXO pots dial-peer **
destination-pattern 91976.......
port 0/0/3
forward-digits 11
!
dial-peer voice 33 voip
description ** cue voicemail pilot number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 6000
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 34 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 6001
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 40 pots
description E&M port 0 to overhead
destination-pattern 4000
port 0/1/0
!
!
!
!
!
telephony-service
load 7960-7940 P0030702T023
load 7902 CP7902080001SCCP051117A
max-ephones 36
max-dn 108
ip source-address 10.10.10.1 port 2000
calling-number initiator
system message SuperSystem!
time-zone 5
voicemail 6000
max-conferences 2 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
moh MOH_LO.WAV
multicast moh 239.1.1.1 port 2000
web admin system name cisco secret 5 supersecrethash
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 9.T
create cnf-files version-stamp 7960 Jun 24 2014 17:45:12
!
!
ephone-template 1
softkeys idle Redial Dnd Newcall Cfwdall Pickup
softkeys seized Redial Endcall Cfwdall Pickup
softkeys alerting Callback Endcall
softkeys connected Hold Trnsfer Endcall Confrn Park
!
!
ephone-template 2
softkeys idle Redial Dnd Newcall Pickup
softkeys seized Redial Endcall Pickup
softkeys alerting Callback Endcall
softkeys connected Hold Trnsfer Endcall Confrn Park
!
!
ephone-dn 1 dual-line
number 2001
label 2001
description EphoneDn1
name EphoneDn1
preference 1
call-forward busy 6000
call-forward noan 6000 timeout 16
corlist incoming user900-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 2 dual-line
number 2002
label 2002
description EphoneDn2
name EphoneDn2
preference 1
call-forward busy 6000
call-forward noan 6000 timeout 16
corlist incoming user900-international
no huntstop
hold-alert 30 originator
!
!
ephone-dn 3 dual-line
number 2003
label 2003
description EphoneDn3
name EphoneDn3
preference 1
call-forward busy 6000
call-forward noan 6000 timeout 10
corlist incoming user900-international
huntstop channel
hold-alert 30 originator
!
!
ephone-dn 4 dual-line
number 2000
label 2000
description Receptionist
name Receptionist
call-forward noan 2100 timeout 8
corlist incoming user-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 5 dual-line
number 2001
label 2001
description EphoneDn5
name EphoneDn5
call-forward noan 6000 timeout 15
corlist incoming user-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 6 dual-line
number 2002
label 2002
description EphoneDn6
name EphoneDn6
call-forward noan 6000 timeout 15
corlist incoming user-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 7 dual-line
number 2003
label 2003
description Estimator 2
name Estimator 2
call-forward noan 6000 timeout 10
corlist incoming user-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 8 dual-line
number 2004
label 2004
description Parts Dept
name Parts Dept
call-forward busy 6000
call-forward noan 6000 timeout 15
corlist incoming user-international
huntstop channel
!
!
ephone-dn 9 dual-line
number 2005
label 2005
description EphoneDn9
name EphoneDn9
call-forward noan 6000 timeout 16
corlist incoming user-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 10 dual-line
number 2006
label 2006
description EphoneDn10
name EphoneDn10
call-forward noan 6000 timeout 24
corlist incoming user900-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 11 dual-line
number 2007
label 2007
description Delivery Area
name Delivery Area
call-forward busy 6000
call-forward noan 6000 timeout 24
corlist incoming user900-international
hold-alert 30 originator
!
!
ephone-dn 12 dual-line
number 2008
label 2008
description Estimator 1
name Estimator 1
call-forward noan 6000 timeout 24
corlist incoming user900-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 13 dual-line
number 2009
label 2009
description Time Clock
name Time Clock
call-forward busy 6000
call-forward noan 6000 timeout 24
corlist incoming user900-international
hold-alert 30 originator
!
!
ephone-dn 14 dual-line
number 2010
label 2010
description Empty Office
name Empty Office
call-forward busy 6000
call-forward noan 6000 timeout 15
corlist incoming user900-international
hold-alert 30 originator
!
!
ephone-dn 15 dual-line
number 2011
label 2011
description EphoneDn15
name EphoneDn15
call-forward noan 6000 timeout 10
corlist incoming user900-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 16
number 8000....
mwi on
!
!
ephone-dn 17
number 8001....
mwi off
!
!
ephone-dn 18
number 1000
park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2
!
!
ephone-dn 19
number 1001
park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2
!
!
ephone-dn 20
number 1002
park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2
!
!
ephone-dn 21
number 1003
park-slot timeout 30 limit 4 notify 2000 only transfer 2000 retry 15 limit 2
!
!
ephone-dn 22 dual-line
number 2000
label 2000
description Receptionist-Line2
name Receptionist-Line2
preference 1
call-forward busy 2100
call-forward noan 2100 timeout 8
corlist incoming user900-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 23 dual-line
number 2004
label 2004
description EphoneDn23
name EphoneDn23
preference 1
call-forward busy 6000
call-forward noan 6000 timeout 16
corlist incoming user900-international
huntstop channel
hold-alert 30 originator
!
!
ephone-dn 24 dual-line
number 2100
label Main
description MainLine Rollover1
call-forward noan 5000 timeout 16
corlist incoming user900-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 25 dual-line
number 2100
label Main
description MainLine Rollover2
preference 1
call-forward busy 5000
call-forward noan 5000 timeout 16
corlist incoming user900-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 26
number 5000
label GeneralVM
description GeneralVM
name GeneralVM
call-forward busy 6000
call-forward noan 6000 timeout 3
corlist incoming user900-international
hold-alert 30 originator
!
!
ephone-dn 27 dual-line
number 2011
label 2011
description EphoneDn27
name EphoneDn27
preference 1
call-forward busy 6000
call-forward noan 6000 timeout 10
corlist incoming user900-international
huntstop channel
hold-alert 30 originator
!
!
ephone-dn 28 dual-line
number 2009
label 2009
description test line
preference 1
!
!
ephone-dn 29 dual-line
number 2012
label 2012
description EphoneDn29
name EphoneDn29
call-forward busy 6000
call-forward noan 6000 timeout 12
corlist incoming user900-international
huntstop channel
hold-alert 30 originator
!
!
ephone-dn 30 dual-line
number 2006
label 2006
description EphoneDn30
name EphoneDn30
call-forward busy 6000
call-forward noan 6000 timeout 24
corlist incoming user900-international
huntstop channel
hold-alert 30 originator
!
!
ephone-dn 31 dual-line
number 2008
label 2008
description Estimator 1
name Estimator 1
preference 1
call-forward busy 6000
call-forward noan 6000 timeout 24
corlist incoming user900-international
huntstop channel
hold-alert 30 originator
!
!
ephone-dn 32 dual-line
number 2005
label 2005
description EphoneDn32
name EphoneDn32
preference 1
call-forward busy 6000
call-forward noan 6000 timeout 16
corlist incoming user-international
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 33 dual-line
number 2013
label 2013
description EphoneDn33
name EphoneDn33
call-forward busy 6000
call-forward noan 6000 timeout 24
corlist incoming user-international
huntstop channel
hold-alert 30 originator
!
!
ephone-dn 34 dual-line
number 2012
label 2012
description EphoneDn34
name EphoneDn34
call-forward busy 6000
call-forward noan 6000 timeout 24
corlist incoming user900-international
huntstop channel
hold-alert 30 originator
!
!
ephone 1
device-security-mode none
mac-address 0013.608F.98F3
ephone-template 1
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:4 2:22 3:24 4:25
button 5m26
!
!
!
ephone 2
device-security-mode none
mac-address 0007.8599.2E3F
ephone-template 1
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:8 2:23 3:24 4:25
button 5m26
!
!
!
ephone 3
device-security-mode none
mac-address 0013.C4AA.C42A
ephone-template 1
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:5 2:1 3:24 4:25
button 5m26
!
!
!
ephone 4
device-security-mode none
mac-address 0013.6039.8BFA
ephone-template 1
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:6 2:2 3:24 4:25
button 5m26
!
!
!
ephone 5
device-security-mode none
mac-address 0017.E013.41A9
ephone-template 1
username "swall"
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:7 2:3 3:24 4:25
button 5m26
!
!
!
ephone 6
device-security-mode none
mac-address 0017.E013.412F
ephone-template 2
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:10 2:30 3:24 4:25
button 5m26
!
!
!
ephone 7
device-security-mode none
mac-address 0015.62EA.6944
ephone-template 1
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:9 2:32 3:24 4:25
button 5m26
!
!
!
ephone 8
device-security-mode none
mac-address 0013.601C.1A23
ephone-template 2
type 7960
button 1:11
!
!
!
ephone 9
device-security-mode none
mac-address 0015.621B.2A9B
ephone-template 2
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:12 2:31 3:24 4:25
button 5m26
!
!
!
ephone 10
device-security-mode none
mac-address 0013.1AFF.302E
ephone-template 2
type 7960
button 1:13 2:28
!
!
!
ephone 11
device-security-mode none
mac-address 0015.62B5.FAE2
ephone-template 2
type 7960
button 1:14
!
!
!
ephone 12
device-security-mode none
mac-address 0017.955B.0A32
ephone-template 1
username "jcoffinberry"
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:15 2:27 3:24 4:25
button 5m26
!
!
!
ephone 13
device-security-mode none
mac-address 0017.E013.2BFC
ephone-template 1
username "AJ"
speed-dial 1 4000 label "Overhead Page"
button 1:29 2:34 3:24 4:25
button 5:26
!
!
!
ephone 14
device-security-mode none
mac-address 000F.341F.FE6A
ephone-template 1
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:15 2:27 3:24 4:25
button 5m26
!
!
!
ephone 15
device-security-mode none
mac-address 0014.A981.86F5
speed-dial 1 4000 label "Overhead Page"
type 7960
button 1:33 2:24 3:25 4:26
!
!
alias exec cue service-module service-engine 0/0 session
!
line con 0
password consolepassword
login
line aux 0
line 194
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
line vty 0 4
password vtypassword
login local
transport input ssh
transport output telnet
line vty 5 15
login
transport input telnet
transport output telnet
!
scheduler allocate 20000 1000
ntp clock-period 17180231
ntp master
ntp server 64.2.21.49
ntp server 64.2.21.107
!
webvpn context Default_context
ssl authenticate verify all
!
no inservice
!
!
end
A debug voip ccapi inout log has been placed on pastebin.
Furthermore if the call from Phone B is never picked up the call continues to ring and ring on phone B while after about 8 rings on all the 7960 phones the call is huntstopped. If the phone is never answered the call is disconnected (cause code 16) and the call is never forwarded to voicemail for noan.
Another scenario
Take the situation described in the beginning. If phone b is stuck in limbo still and phone a terminates the call phone b is still stuck in limbo. And an attempt to answer that call from phone b when it's huntstopped to the other phones is still fruitless.
Best Answer
huntstop channelis missing from x2002.