Outlook 2010 throws errors when sending out a mass email

emailemail-bouncesoutlook

On Friday I attempted to help a client send out a mass email from Outlook 2010. I'm fairly weak in Outlook and I did a bit of research that one way to accomplish a mass email was to use the Mail Merge function. This worked but some of the emails that were sent to came back with errors. Some of the errors include:

Generic Error: An error occurred while trying to deliver this message to the recipient's e-mail address.

xxxxxxxx@earthkink.net Your message wasn't delivered because of security policies.

xxxxxxx.xxxxx@verizon.com The recipient's e-mail address was not found in the recipient's e-mail system.

xxxxxxx@aol.com The recipient's e-mail address was not found in the recipient's e-mail system.

xxxxxxxx@prodigy.net There's a problem with the recipient's mailbox

Anyone have any information on any of these errors or where I could look for clues?

P.S. Sorry if this is something for superuser.com. I felt it was appropriate for serverfault.com and feel free to transfer it over if necessary.

Best Answer

These look like fairly normal NDR's to me. Invariably when sending bulk email you're going to get some failures due to: spam filtering on the remote system, mailboxes that no longer exist, mailboxes that are full, etc., etc. Here's my take on what you posted:

xxxxxxxx@earthkink.net Your message wasn't delivered because of security policies. This is likely due to a spam filter on the recipient's end.

xxxxxxx.xxxxx@verizon.com The recipient's e-mail address was not found in the recipient's e-mail system. This means that the user doesn't have a mailbox on the remote system or doesn't have an email address matching the one you sent to.

xxxxxxx@aol.com The recipient's e-mail address was not found in the recipient's e-mail system. Same as above.

xxxxxxxx@prodigy.net There's a problem with the recipient's mailbox. This could mean any number of things, such as the recipient's mailbox being full.