Softgrid App-V Launch Failed can’t connect


I've just been assigned a task of troubleshotting a softgrid setup, and since I've never worked with softgrid it's quite a steep learning curve.

A customer called in and said she couldn't start her simple application and that the softgrid icon said "Launch Failed" with the errorcode was "xxxxxx-xxxxxx0A-20000194".

After looking in the sftlog.txt at the terminalserver this is what I found:

The Softgrid Client could not connect to stream URL 'rtsp://foo:554/bar.sft' (FS status: 16D1380A-0000E005).

The Client was unable to connect to a SoftGrid server (rc 16D1380A-0000E005)

After this I've tried connecting to our SoftGrid server using both the SoftGrid Client Management software aswell as the Softgrid Management Console but to no avail.

Any thoughts on where to start looking? Couse I'm stuck.
All machines (Terminalserver, SG-server, SQL-server) are running and working on all ports, I've doublechecked all the services aswell and can't seem to find anything.

(A reboot has been made on all machines aswell)
The eventviewer doesn't show anything either.

Best Regards

Best Answer

The solution was too close to notice, the users windowsprofile had completely got fubar, so I rebuilt the profile and everything is sorted out. (As a sidenote, I could not log on the Managementprogram couse my user was only part of Softgrid Admins, I added myself to Softgrid Users and could instantly log on)

Thank you very much!