I'm trying to transfer a DNS domain from a third-party to our company's account. The third-party used NameCheap.com, also known as enom.com.
Namecheap gave the third-party an authorization code (an "EPP code") which we use to begin the transfer process.
The error message we get is:
We were unable to get authoritative domain information from the registry. This usually means that the domain name or auth code provided was not correct.
- The DNS domain is unlocked.
whoisshows it is unlocked and has been unlocked for days.
- We've tried copy and paste as well as manually typing the EPP code.
- I've called my registrar twice and they say there's nothing they can do. The error message is the error message. They suggest asking NameCheap to re-generate the EPP code.
- The third-party has spent time on the phone with NameCheap and was told the EPP code can't be regenerated, and that if we wait a few weeks it might change on a periodic schedule which they can't/won't give details about. (Not sure if I'm more concerned that they can't regenerate the code, or that it gets magically regenerated from time to time.)
What should we do?