Electronic – the most efficient way to debug CANbus from a PC

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I have several working and inter-operable boards using CANbus. I've shipped hundreds of products using these boards, with no problems. One of my customers is now saying that his fault log shows regular communication losses, indicating that messages are not being received for several seconds. I need to analyze what's happening on the CAN bus to diagnose this problem. What is the most effective way of doing so? I see many CAN/USB dongles, but it's difficult to tell what's useful and what's not without spending a couple thousand dollars buying every one of them.

Best Answer

I had a CAN Translator from DakotaSoft, which worked for a long time, then stopped entirely. Not sure why, could have taken a fall or a voltage hit. Excellent support, they sent me a replacement, which worked fine. I was pleased with the software, which did exactly what I'd expect from a product like this.

I got a CAN BUS Analyzer from Microchip, which hasn't worked at all; at best, it sees some garbled messages in one particular mode. The software responds poorly, and Microchip's tech support is difficult to reach and often takes a long time to respond.

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