Magento – admin sales order total shipment empty

adminhtmlprogrammingtemplate

I recently have the problem that the yellow block with the total order on the bottom right of the sale order info page stays empty.
I looked into the files and found out that in /app/design/adminhtml/default/default/template/sales/order/view/tab/info.phtml the following lines should display the content

<div class="entry-edit-head"><h4><?php echo Mage::helper('sales')->__('Order Totals') ?></h4></div>
<div class="order-totals"><?php echo $this->getChildHtml('order_totals') ?></div>

The divs are shown, but the second one is empty, so $this->getChildHtml('order_totals') doesn't do anything. In the other *.phtml files everything seems ok, but in the layout sales.xml file i find things like this:

<block type="adminhtml/sales_order_totals" name="order_totals" template="sales/order/totals.phtml">
    <block type="adminhtml/sales_order_totals_tax" name="tax" template="sales/order/totals/tax.phtml" />
    <!--<block type="adminhtml/sales_order_totals_item" name="footer" template="sales/order/totals/footer.phtml">
        <block type="adminhtml/sales_order_totals_item" name="grand" template="sales/order/totals/grand.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="paid" template="sales/order/totals/paid.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="refunded" template="sales/order/totals/refunded.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="due" template="sales/order/totals/due.phtml" />
        </block>
        <block type="adminhtml/sales_order_totals_item" name="sales.order.view.totals.main" as="main" template="sales/order/totals/main.phtml">
        <block type="adminhtml/sales_order_totals_subtotal" name="subtotal" template="sales/order/totals/subtotal.phtml" />
        <block type="adminhtml/sales_order_totals_tax" name="tax" template="sales/order/totals/tax.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="shipping" template="sales/order/totals/shipping.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="discount" template="sales/order/totals/discount.phtml" />
        <block type="adminhtml/sales_order_totals_item" name="giftcert" template="sales/order/totals/item.phtml">
            <action method="setSourceField"><value>giftcert_amount</value></action>
            <action method="setLabel"><value>Gift Certificate</value></action>
        </block>
        <block type="adminhtml/sales_order_totals_item" name="adjustment_positive" template="sales/order/totals/item.phtml">
            <action method="setSourceField"><value>adjustment_positive</value></action>
            <action method="setLabel"><value>Adjustment Refund</value></action>
        </block>
        <block type="adminhtml/sales_order_totals_item" name="adjustment_negative" template="sales/order/totals/item.phtml">
            <action method="setSourceField"><value>adjustment_negative</value></action>
            <action method="setLabel"><value>Adjustment Fee</value></action>
        </block>
    </block>-->
</block>

So all the item files are commented out, but the overview should work, i think. Still I uncommented it but it doesn't make any difference.

What do I have to do that the order totals are shown?

Best Answer

  1. Check wether there is a child block with the name order_totals.
  2. If there is not, check wether your XML is loaded (break the XML, then a SimpleXMLException should be thrown)
  3. Check whether you template is loaded (just put a echo '222' in the first line)

And as always: Check system.log and exception.log missing templates are shown there if you are in developer mode.