magento-1.7orderspayment-methods
I have a few orders in the system which were placed using Magento's Free ( No Payment Required ) method but I want to try cancel them.
How do you go about cancelling an order with this payment method? There is no option in the backend and you can't credit memo something with R0 value.
Any ideas?
Magento does not deal well with this scenario: deleting a payment method that has been used. Your options from here are:
For the second approach you can use something like
UPDATE`sales_flat_order_payment` SET `method`= 'NEW_CODE' WHERE `method` = 'OLD_CODE';
As NEW_CODE you could test using the code from the newer version of the extension and hope that it is backwards compatible. You could find it in the same table for an order placed via the new extension. If that doesn't work out you could also change it to one of the default payment methods like checkmo or ccsave.
As usual if you make any changes directly to the database a backup is recommended beforehand.
All you need to do is, invoice and ship only the item that the customer needs. Once that is done, you need to cancel the order. It will turn the order status to complete and mentioning the other items are cancelled. Please check the attached
Best Answer
If the payment method has been setup to go directly into the status "processing" then you will not be able to cancel the order as orders that have an invoice cannot be cancelled via the admin section.
You can check your settings via
System->Configuration->Sales->Payment MethodsHere under the tab
Zero Subtotal Checkoutyou can assign if the invoice is setup and which status the order will be put into.