I want to allow customers should have option in front-end to cancel orders. My doubt is when a customer can cancel an order ?
- Can an order which is invoiced be cancelled by a customer ?
- Can an order which is shipped be cancelled by a customer ?
Magento 1.8 – How to Allow Customers to Cancel Orders
magento-1.8orders
Related Solutions
I have a client that has something similar to this on their site. As far as I know there are no extensions for it. We wrote something custom and it's not that difficult. You need a form to upload the file then just a module with a controller that validates and parses the file, looks up each product by the SKU and adds to the cart similar to this:
// Validate file and collect SKUs, quantities into $row assoc array
$cart = Mage::getModel('checkout/cart');
foreach ($row as $sku => $qty) {
$product = Mage::getModel('catalog/product')->getIdBySku($sku);
if ($product)
$cart->addProduct($product, array('qty' => $qty));
}
$cart->save();
$this->_redirect('checkout/cart');
return;
I left out a lot of details, of course, but that is the gist of it.
All you need to do is, invoice and ship only the item that the customer needs. Once that is done, you need to cancel the order. It will turn the order status to complete and mentioning the other items are cancelled. Please check the attached
Best Answer
When an order is invoiced it can no longer be canceled. The only way to 'undo' that order is to create a Credit memo.
When an order is shipping it's put on complete and as far as Magento is concerned the whole order is already handled. A credit memo can still be made though if an invoice exists.
There is a Mage SO post on creating credit memo's programmatically you can use to build a feature that would allow for a customer to 'cancel' his order.
On a side note tho, having a customer canceling or crediting an order might have negative effects such as refunds not be processed. You might be better off building a contact form in the customer account section where the user can pick one of his orders and send a cancellation request. Inchoo has an article on building forms with email functionality.