Magento2 – How to Fix Error 503 First Byte Timeout During Customer Login

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I'm facing a cache issue that wasn't there before, my Adobe Commerce Cloud 2.4.5 + Fastly is showing this error message below when I'm trying to log in via customer account or perform some actions in the admin panel.

How could I solve it?

Best Answer

It's caused by Fastly limits. Try to increase your memory_limit and max_execution_time in your php.ini and pub/.user.ini files.

Then run the command composer update fastly/magento2, to make sure you have the latest version of it. To complete the limits increasing, navigate to admin -> stores -> configuration -> Advance -> System -> Full Page Cache, set Admin path timeout to 600, and click on "Upload VCL to Fastly", this will increase the first-byte timeout in Fastly (600 is the max).

Related Solutions

Magento 2 – How to Fix Admin Session Issue to Login to Admin Panel

issue in vendor/magento/module-security/Model/AdminSessionInfo.php you need to replace this

public function isSessionExpired()
{
$lifetime = $this->securityConfig->getAdminSessionLifetime();
$currentTime = $this->dateTime->gmtTimestamp();
$lastUpdatedTime = $this->getUpdatedAt();
if (!is_numeric($lastUpdatedTime)) {
    $lastUpdatedTime = strtotime($lastUpdatedTime);
}
return $lastUpdatedTime <= ($currentTime - $lifetime) ? true : false;
}

with

public function isSessionExpired()
{
$lifetime = $this->securityConfig->getAdminSessionLifetime();
$currentTime = $this->dateTime->gmtTimestamp();
$lastUpdatedTime = $this->getUpdatedAt();
if (!is_numeric($lastUpdatedTime)) {
    $lastUpdatedTime = $lastUpdatedTime === null ? 0 : strtotime($lastUpdatedTime);
}
return $lastUpdatedTime <= ($currentTime - $lifetime);
}

Magento-Cloud – Authentication Required, Unable to Login via Browser

You may log in to the account with:

An existing Adobe corporate/personal account.
If you do not have an Adobe account, create one with the same email address. For steps refer to Commerce Identity Manager in Adobe Experience League.

Please Refer Below Link : https://experienceleague.adobe.com/docs/commerce-knowledge-base/kb/troubleshooting/miscellaneous/unable-to-log-in-to-support-or-cloud-project.html?lang=en

Best Answer

Related Solutions

Magento 2 – How to Fix Admin Session Issue to Login to Admin Panel

Magento-Cloud – Authentication Required, Unable to Login via Browser

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