Magento – Cron job script is running, but Magento order confirmation emails are not sending

cronemailmagento-1.9order-email

As the Magento documentation states, you need to set up a cron job on your web server in order to get things like order confirmation emails to send out, like so:

* * * * * /bin/sh /home/[server_username]/public_html/cron.sh

This is a very simple cron job. The issue is, automated tasks are not completing in Magento. It's as if the script isn't being run by the cron job. And as a result, order confirmation emails are not sending (among all the other Magento automated tasks).

I've installed the AOE Scheduler extension to double-check every automated task in Magento and see when tasks are completing (or, in this case, when they're not). None of the tasks including core_email_queue_send_all are completing on the 1-minute-interval basis.

Now here's the weird part. If I just go run the cron.php script (cron.sh triggers cron.php) by loading it up in my web browser at mydomain.com/cron.php, the Magento automated tasks all execute! And since the script works like this when I run it manually, and I know cron jobs are working…I can't figure this out!

Please help!

Additional Details

Here's how I know cron jobs are working—I have tested cron jobs on my server by creating a PHP script that sends a basic email with mail(), and ran a similar cron job to the one above to execute it every minute—the cron job functions normally. I am also getting MAILTO emails from the server every time the cron job runs. No errors that I can see.

I can also execute this exact command in the cron job…

/bin/sh /home/[server_username]/public_html/cron.sh

…in Terminal when I SSH in, and it runs the script successfully and Magento runs all automated tasks. It just doesn't run every minute in the cron job!

This is totally weird and I can't figure it out…. At the end of the day, all this work I did on this Magento store is moot if customer's can't check out and get confirmation emails.

Any advice would be extremely appreciated.

Best Answer

I experienced a similar issue. Check the server that runs the cronjobs for zombie magento cron processes and kill it.

Related Solutions

Magento – sales email cron job not sending (1.9)

I have the same problem in my couple of sites in recent past.

As in the latest magento version, magento has introduce new feature of processing the order confirmation email in a queue, so we must have to configure cron.php to call every 5 minutes in order to make this scheduled task work properly.

This cron.php file indirectly calls the cron.sh file which you will find in the webroot directory of your magento site.

I was facing this issue because of the hosting providers,I was hosting these sites on the shared hosting service before therefore I have contacted them for this issue.

In the case of first site the issue was with the hosting provides itself, they are not allowing to run the commands which are in the cron.sh because it is shared hosting.

In the second case, they are executing the cron.php file but the time interval was every 20 minute and due to this circumstances magento is not able to execute this file properly and the order confirmations emails are not being sent.

So, finally the only solution for me was to change the hosting plan, I have moved both the sites to the dedicated/VPN hosting and now it is working quite smoothly.

I hope, my points would useful to geeks

Magento – Magento Cron Job – Setup Emails from 1 minute; rest of cron every day

We have shops running where the cron script is called every minute and it isn't a problem resource-wise, but this is how you would do it with Aoe_Scheduler by creating separated cron groups:

Create a symlink cron_email.php in your Magento root directory which points to cron.php: ln -s cron.php cron_email.php

Define the normal cronjob for all cron tasks excluding the one sending the mail:

*/5 * * * * /usr/bin/env SCHEDULER_BLACKLIST='core_email_queue_send_all' /bin/sh /path/to/magento/cron.sh

Define the second cronjob which is only responsible for sending the mail:

* * * * * /usr/bin/env SCHEDULER_WHITELIST='core_email_queue_send_all' /bin/sh /path/to/magento/cron.sh cron_email.php

One advantage you'll get when separating the crons into groups is that long running jobs in the "normal" cronjob won't keep your mails from being sent and vice versa.

As @fschmengler pointed out in the comment you'll have to be cautious when using symlinks and you are on a non-Windows system with shell_exec enabled. Here is how we actually do it to avoid problems parallel execution when using symlinks:

create symlinks with different names pointing to cron.php for every cron group
explicitly define whether the mode of the cron is always or default

The result looks like this:

crontab:

*/5 * * * * /usr/bin/env SCHEDULER_BLACKLIST='core_email_queue_send_all,long_running_cron' /bin/sh /path/to/magento/cron.sh cron.php -m=default
* * * * * /usr/bin/env /bin/sh /path/to/magento/cron.sh cron_always.php -m=always
* * * * * /usr/bin/env SCHEDULER_WHITELIST='core_email_queue_send_all' /bin/sh /path/to/magento/cron.sh cron_email.php -m=default
* * * * * /usr/bin/env SCHEDULER_WHITELIST='long_running_cron' /bin/sh /path/to/magento/cron.sh cron_longrunning.php -m=default

Magento root dir:

ls -la
cron_always.php -> cron.php
cron_email.php -> cron.php
cron_longrunning.php -> cron.php
cron.php

This makes things a little bit more complicated but it has served us well.

Best Answer

Related Solutions

Magento – sales email cron job not sending (1.9)

Magento – Magento Cron Job – Setup Emails from 1 minute; rest of cron every day

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