Magento – Customer doesn’t get feedback about VAT number during checkout

magento-1.7onepage-checkoutvat

I configured the Enable Automatic Assignment to Customer Group based on VAT number for European customers. It works fine. If a European customer orders and enters a valid VAT number, the VAT is reduced to 0%.

But during checkout the customer doesn't receive feedback on the correctness of the entered VAT number. A lot of customers enter the wrong VAT number and then the VAT is not reduced.

I was expecting feedback to the customer about the validness of the VAT number, but my Magento installation doesn't give this feedback. Is this normal? How can I add this feedback?

Best Answer

You can try entering this code in class Mage_Customer_Helper_Data:

protected function _createVatNumberValidationSoapClient($trace = false)
{
    $options = array( 'soap_version'=>SOAP_1_1,
        'exceptions'=>true,
        'trace'=>1,
        'cache_wsdl'=> WSDL_CACHE_NONE,
        'user_agent' => 'Mozilla',
        'proxy_port' => 80);
    return new SoapClient(self::VAT_VALIDATION_WSDL_URL, $options);
}

Related Solutions

Magento – New customers in wrong group with valid VAT id

Try to go to checkout/onepage.html:

For testing purposes add code:

    <?php 
    if(Mage::getSingleton('customer/session')->isLoggedIn()){
    // Get group Id 
        $customerGroup = Mage::getSingleton('customer/session')->getCustomerGroupId();                          
        switch($customerGroup) { //Check if user VIES validation was successfull
            case 16: 
                $htmlMessage='<div style="margin-top: 20px;">';
                $vatMessage='';
                break;
            case 22: 
                $htmlMessage='<div class="alert alert-success sucess fade-in" style="margin-top: 20px;">';
                $vatMessage='Your VIES VAT Number has been verified. 0% tax rate applied.';
                break;
            case 23:
                $htmlMessage='<div class="alert alert-warning warning fade-in" style="margin-top: 20px;">';
                $vatMessage='There was an error during validation of your UE VAT Number. Probably the VIES verification services are currently unavailable. Normal tax rate has been applied.';
                break;
            case 24:
                $htmlMessage='<div class="alert alert-error error fade-in" style="margin-top: 20px;">';
                $vatMessage='Your UE VAT Number is invalid! Please verify your account information and contact our customer support.';
                break;
        } ?>

<?php if(Mage::getSingleton('customer/session')->isLoggedIn()){
   //Get group Id - for testing purpose
      $groupId = Mage::getSingleton('customer/session')->getCustomerGroupId();
  //Get customer Group name - for testing purpose
      $group = Mage::getModel('customer/group')->load($groupId);
      echo  $groupId = Mage::getSingleton('customer/session')->getCustomerGroupId();
      echo $group->getCode(); } ?>
     <?php echo $htmlMessage;  ?>
     <?php echo $this->__($vatMessage); ?>
     <?php echo '</div>'; ?>
     <?php }    ?>

Now try to change into valid and invalid vat id. You will see that after editing customer account when he gets into checkout page he's assigned to right customer group. Im currently thinking of solution to validate vies vat number on customer logging in. It has to be related to the observer that's triggering vat validation – when it is triggered.

Did you setup Validation on Each Transaction?

Check my question (as it is 100% same behaviour): maybe we can think of something together. Automatic Customer Group change based on VAT-ID: Force Magento to check and display message when customer gets to checkout page

Magento 1.9 – How to Get Tax/VAT Number Using Customer ID

Using this you can get Tax/VAT number

$customer = Mage::getModel('customer/customer')->load($customerId);
$vatNumber = $customer->getData('taxvat');

Save Tax/VAT number like this

$vatId = Mage::getModel('customer/customer')->load($customerId);
$vatId->setTaxvat($data["vat_tin_no"]); //vat_tin_no" is form field name

Best Answer

Related Solutions

Magento – New customers in wrong group with valid VAT id

Magento 1.9 – How to Get Tax/VAT Number Using Customer ID

Related Topic