Magento – Customer’s Phone Number Collection w/PayPal

customerpaypal

I was wondering if anyone has come up with a way to collect the telephone number of customers that are checking out with PayPal.

If my customer checks out on my website using their credit card number through Authorize.net, they provide their shipping information & contact information to the MagentoCE platform…

However when they use PayPal Express, they also provide the shipping information & contact information to PayPal, however PAYPAL does NOT send back the PHONE Number that the customer enters even though it is a required field. I have phoned PayPal on this, and multiple agents report that the system collects the number, but does not send it to the merchants for privacy reasons.

Unfortunately, we require the phone number of our clients to arrange shipping & other matters, as our products are very large…

Any ideas as to how I would force customers to provide this information to us as well?

Best Answer

PayPal allows to tconfigure this on your merchant account

Log in to your PayPal account at https://www.paypal.com. The My Account Overview page appears.
Click the Profile subtab. The Profile Summary page appears.
In the Selling Preferences column, click the Website Payment Preferences link. Scroll down the page to the Contact Telephone Number section.
Select one of the following options: On (Optional Field) – PayPal lets payers share their telephone numbers with you, as an option.

On (Required Field) – PayPal informs payers that their telephone numbers will be shared with you because you require it.

Off (Recommended) – PayPal does not share payers' telephone numbers with you.
Scroll to the bottom of the page and click the Save button.

PayPal does not recommends to turn this on as a required since it may decreases conversion so the compromise in this case is to have "On (Optional Field)" configured

Related Solutions

Magento – Paypal Express not including Tax with OneStepCheckout

As @fooman pointed out there is no way to dynamically re-query Magento for shipping rate selection. Due to this many companies elect to remove the button on the cart and instead provide it as an option on the first part of the checkout. You can also elect to have a modal window prompt for the shipping destination zipcode (or even the entire shipping address) before whisking away to Paypal.

However, most of this is terse to the customer because they're electing to use Paypal which theoretically would have most of that information already stored.

So the preferred solution is to configure Default Tax Destination Calculation setting. As mentioned by @fooman this is located in System > Configuration > Tax > Default Tax Destination Calculation and will provide all quotes the default tax unless specified otherwise during checkout.

Magento – Format Phone number before it’s saved to the database

If you do not care about validation and displaying an error to the user you can simply listen to the event customer_address_save_before this will give you the address object and allow you to make changes to it before the save is performed.

You can then make a function similar to below and this will change the telephone attribute.

public function customerAddressSaveBefore(Varien_Event_Observer $observer) {
    $customer_address = $observer->getCustomerAddress();
    $telephone = $customer_address->getTelephone();
    $customer_address->setTelephone(preg_replace("/[^a-zA-Z0-9]/", "", $telephone));
}

Best Answer

Related Solutions

Magento – Paypal Express not including Tax with OneStepCheckout

Magento – Format Phone number before it’s saved to the database

Related Topic