Magento – How to handle partial order cancellation in Magento

edit-orderpartial-payments

We are currently building an e-commerce website in Magento community edition (Version 1.9) and we specifically want "partial order cancellation" option, so it allows the customer to cancel the particular product from the order instead of canceling the entire order. We are also wondering if we can have this function in the front end (website) to explicitly allow the user to cancel particular product from the order instead of canceling the complete order. It would be really helpful if you could provide us with available extensions for this feature.

Best Answer

Magento does not offer this feature for good reasons. Orders are required to not change as soon as they exist in the system and have an order number. Canceling an order partially would mean to either split it into two orders or to remove items from it.

If you think this is not a problem for you, I'd still advise you to consult a lawyer to be sure not to break laws of your country and the countries you ship to.

That's why, if you edit an order in the backend, the order actually gets canceled and a new one is created. To implement your requirement, I would suggest you to allow customers to edit their unprocessed orders in the customer account the same way as it is done in the backend (or look for an extension that does this).

Related Solutions

Magento – How to cancel remaining products on a partially invoiced order

It is a very specific case and Magento does not have a good way to do this.

The best I've found, without development, is to create a Virtual Product named "Order Edition", free and not visible.

When you have to remove the non-invoiced/shipped items, you edit the original order and remove all the items remaining. Then you add this product and save. Then you invoice (to complete) or cancel your new order.

Not a very clean way to do that, but a good workaround.

Magento – Partial refund option missing (Qty to Refund)

Here is the code that controls weather 'Qty to Refund' option is available.

public function canEditQty()
{
    if ($this->getCreditmemo()->getOrder()->getPayment()->canRefund()) {
        return $this->getCreditmemo()->getOrder()->getPayment()->canRefundPartialPerInvoice();
    }
    return true;
}

So payment method model must either declare:

$_canRefund = false;

$_canRefund = true;
$_canRefundInvoicePartial = true;

Another thing to keep in mind is that availability of this option also depends on the type of the payment gateway. This option is always supported for offline, but sometimes won't be for online payment gateways. Reason for this is that sometimes they do not support partial refunds, or they were implemented poorly in Magento.

In case that refund is done online, payment method must implement following methods:

processBeforeRefund (optional)
refund
processCreditmemo (optional)

Best Answer

Related Solutions

Magento – How to cancel remaining products on a partially invoiced order

Magento – Partial refund option missing (Qty to Refund)

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