Magento2 Admin Password – How to Reset Lost Password

I found the solution on another question and noticed that customers were also not able to login without doing a password reset. So I did research and came across this post - Customer Login Doesn't Work in 1.9.

I added this line to the login.phtml file:

/app/design/frontend/default/template-name/template/persistent/customer/form/

and then pasted

<input type="hidden" name="form_key" value="<?php echo Mage::getSingleton('core/session')->getFormKey(); ?>" />

after

<ul class="form-list">

Now Customers can login after being logged out and customers can also reset their password as well!

I had the same, but a second error message appeared which said that a required field is not filled out. In general: when anything goes wrong when saving the customer, the said error message "Your password reset link has expired" shows up. So, pay attention to any additional error messages showing up or in your log files.

If you want to find out what's happening in detail, go to the file "app/code/core/Mage/Customer/controllers/AccountController.php" and modify the method resetPasswordPostAction temporarily. Inside the } catch (Exception $exception) { directive, add Mage::logException($exception);. After you have seen the error again, you can find the real error message in the file var/log/exception.log.