Magento – Magento 2: Admin is not receiving order confirmation email

magento2order-email

I have a Magento Version 2.1.1 website but when customer buy some things I can receive email for the order but customer are receiving order purchase email
admin is not receiving customer order email

kindly help me to solve my issue?

Best Answer

By default, Magento doesn't send an email to Admin, it only sends to Customer.

To achieve Go to Admin -> Stores -> Configuration -> Sales -> Sales Emails

In "Order" Tab, put Admin Email Id here

Related Solutions

Magento – Duplicate Order Confirmation eMails

This issue could be related to the new Magento Email Queue system, that leaves orphan records on the Recipients table.

If this is your issue, I've sent a fix on this post: https://magento.stackexchange.com/a/87299/23057

Magento – New order admin email notification is not receving on multiple email address

Configure order notification to multiple email address.

Admin -> System -> Configuration -> Select `Sales Emails` from left panel

Enter your provided emails demo@gmail.com,demo1@gmail.com with comma separated in Send order email copy to text box. Also select BCC option from Send Order Email Copy Method so that other receiver will not able to see copied email ids.

Note : Their is no space between comma(,) and emails.

Refer to attached screen shot also.

And you should receive your email notificates on provided id.

http://www.amanweb.in/stackexchange/sales-email-configration.jpg

Best Answer

Related Solutions

Magento – Duplicate Order Confirmation eMails

Magento – New order admin email notification is not receving on multiple email address

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