Magento 2 – Transactional Mail Going to Spam (Only Gmail)

emailmagento2

I have configured SMTP Magetop – Marketplace Extensions using Sendgrid(Third party service) in M2 site(ver. 2.1.8).

When I trying a test for Gmail, mail is going to spam folder. But when I trying using Zoho, Yahoo and office365 the mail is going to inbox.

I did System > Configuration > Advanced > System > Mail Sending Settings > Set Return-Path to YES

As well as I am tried with Gmail SMTP.

Best Answer

No matter what you use for sending emails (third party service via SMTP or server PHP Mailer) this not a Magento related issue, but a mail configuration one.

Even if you use Sendgrid, you might have to configure your DNS settings to authenticate the server where Magento is hosted. Best way to find out the exact reasons why your emails end up in spam is to run a test, and the most useful tool I used for this is https://www.mail-tester.com/

Related Solutions

Magento – Transactional emails not going out

Found something from http://www.aschroder.com/2010/06/new-smtp-pro-magento-email-extension-released/ that might solve your issue.

Great extension, Ashley, thanks! Have been using it for about a year now without any issues.

For anyone on a VPS server suddenly getting “535 Incorrect authentication data” error, it is caused by the automatic WHM upgrade which changed one of the server email settings.

So, if you are on a VPS server using SMTP Pro and suddenly all outgoing emails stop working, here is one possible issue to check for:

1) Login to WHM
2) Under Server Configuration, select Tweak Settings
3) Click on the Mail tab
4) Scroll down to “Restrict outgoing SMTP to root, exim, and mailman (FKA SMTP Tweak)” and make sure it’s set to “OFF”
5) Scroll to the bottom of the page and click Save

Hope this helps someone with similar setup!
Peter

Magento – Removing apache@localhost from the email header

If you are using Google Apps, I'd recommend installing SMTP Pro. It'll allow you to configure it so that email is sent from Google Apps, and not directly from your server. This will resolve your issue.

Best Answer

Related Solutions

Magento – Transactional emails not going out

Magento – Removing apache@localhost from the email header

Related Topic