Magento – Magento Admin Order Details page shows error

magento-1.9sales-order

It displays an error "There has been an error processing your request. Exception printing is disabled by default for security reasons" when i view the details of a particular order under Sales > Orders.

This issue occurs only for the recent orders.

I can view details of older orders.

FOLLOWING IS THE ERROR LOG I GOT
There has been an error processing your request
Image file was not found.

Trace:
#0 /home1/***/public_html/app/code/core/Mage/Catalog/Helper/Image.php(163): Mage_Catalog_Model_Product_Image->setBaseFile('')
#1 /home1/***/public_html/app/design/adminhtml/default/default/template/sales/order/view/items/renderer/default.phtml(50): Mage_Catalog_Helper_Image->init(Object(Mage_Catalog_Model_Product), 'small_image')
#2 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(241): include('/home1/***...')
#3 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#4 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#5 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#6 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Adminhtml_Block_Template->_toHtml()
#7 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Sales/Items/Abstract.php(177): Mage_Core_Block_Abstract->toHtml()
#8 /home1/***/public_html/app/design/adminhtml/default/default/template/sales/order/view/items.phtml(60): Mage_Adminhtml_Block_Sales_Items_Abstract->getItemHtml(Object(Mage_Sales_Model_Order_Item))
#9 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(241): include('/home1/***...')
#10 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#11 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#12 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#13 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Adminhtml_Block_Template->_toHtml()
#14 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(637): Mage_Core_Block_Abstract->toHtml()
#15 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(581): Mage_Core_Block_Abstract->_getChildHtml('order_items', true)
#16 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Sales/Order/View/Tab/Info.php(86): Mage_Core_Block_Abstract->getChildHtml('order_items')
#17 /home1/***/public_html/app/design/adminhtml/default/default/template/sales/order/view/tab/info.phtml(92): Mage_Adminhtml_Block_Sales_Order_View_Tab_Info->getItemsHtml()
#18 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(241): include('/home1/***...')
#19 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#20 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#21 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#22 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Adminhtml_Block_Template->_toHtml()
#23 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Widget/Tabs.php(303): Mage_Core_Block_Abstract->toHtml()
#24 /home1/***/public_html/app/design/adminhtml/default/default/template/widget/tabs.phtml(38): Mage_Adminhtml_Block_Widget_Tabs->getTabContent(Object(Mage_Adminhtml_Block_Sales_Order_View_Tab_Info))
#25 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(241): include('/home1/***...')
#26 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#27 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#28 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#29 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Adminhtml_Block_Template->_toHtml()
#30 /home1/***/public_html/app/code/core/Mage/Core/Block/Text/List.php(43): Mage_Core_Block_Abstract->toHtml()
#31 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Core_Block_Text_List->_toHtml()
#32 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(637): Mage_Core_Block_Abstract->toHtml()
#33 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(581): Mage_Core_Block_Abstract->_getChildHtml('left', true)
#34 /home1/***/public_html/app/design/adminhtml/default/default/template/page.phtml(58): Mage_Core_Block_Abstract->getChildHtml('left')
#35 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(241): include('/home1/***...')
#36 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#37 /home1/***/public_html/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView()
#38 /home1/***/public_html/app/code/core/Mage/Adminhtml/Block/Template.php(81): Mage_Core_Block_Template->_toHtml()
#39 /home1/***/public_html/app/code/core/Mage/Core/Block/Abstract.php(919): Mage_Adminhtml_Block_Template->_toHtml()
#40 /home1/***/public_html/app/code/core/Mage/Core/Model/Layout.php(555): Mage_Core_Block_Abstract->toHtml()
#41 /home1/***/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(390): Mage_Core_Model_Layout->getOutput()
#42 /home1/***/public_html/app/code/core/Mage/Adminhtml/controllers/Sales/OrderController.php(128): Mage_Core_Controller_Varien_Action->renderLayout()
#43 /home1/***/public_html/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Adminhtml_Sales_OrderController->viewAction()
#44 /home1/***/public_html/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch('view')
#45 /home1/***/public_html/app/code/core/Mage/Core/Controller/Varien/Front.php(172): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#46 /home1/***/public_html/app/code/core/Mage/Core/Model/App.php(349): Mage_Core_Controller_Varien_Front->dispatch()
#47 /home1/***/public_html/app/Mage.php(686): Mage_Core_Model_App->run(Array)
#48 /home1/***/public_html/index.php(87): Mage::run('default', 'store')
#49 {main}

Best Answer

You issue with product image or product is not exiting in magento catalog

on items.phtml you call product image.it may this product is not this in magento.it delete but it details is in sales.

before before call the image you needcheck product is exit not

$prod=Mage::getModel('catalog/product')->load($_item->getProductId());

call image when product exit in magento

if($prod->getId()){
//  put your image code
}

Related Solutions

Magento 1.9 Installation – Fix Invalid Backend Model for Zitec: Site Branding

Look in the table eav_attribute for a record with backend_model = 'scena/catalog_attribute_backend_cimage' and delete the row.
Clear the cache when you are done.

[EDIT]
I took a look through the extension code.
To completely uninstall the extension you need to remove the tables zitec_branding_store and zitec_branding. and remove the extension from the core_resource table` with

DELETE FROM `core_resource` WHERE `code` = 'zitec_branding_setup';

The extension does not add any product or category attributes. My hunch is that you have an other extension that is responsible for this error.
I see that you have an extension called BL_CustomGrid that has an eval in it. Never use extensions that have eval in their php code. Even if they might work, they are very dangerous.

Magento 1.9 – How to Add Custom Page with Cross-Sell Products

Install below extension that will help you to create extra page after cart

https://github.com/tmhub/suggestpage

above extension add extra page after cart and that page you will add these code and you will get cross-sell product data

change your indexController indexAction as below

public function indexAction()
{
    $this->loadLayout()
        ->_initLayoutMessages('checkout/session')
        ->_initLayoutMessages('catalog/session');

    $_product = Mage::getModel('catalog/product')->load(1); //here 1 is product Id
    $block =  $this->getLayout()->createBlock('checkout/cart_crosssell')->setProduct($_product)->setTemplate('checkout/cart/crosssell.phtml');
    $this->getLayout()->getBlock('content')->append($block);

    $this->renderLayout();
}

and for your 4 product issue please check in your app/design/frontend/YourPackge/YourTheme/checkout/cart/crosssell.phtml file any condition who breaks for loop after four product then change it.

to increase limit for cross-sell product follow this quick step

1) copy app/code/core/Mage/Checkout/Block/Cart/Crosssell.php file to app/code/local/Mage/Checkout/Block/Cart/Crosssell.php

2) find this line and increase limit as per your need protected $_maxItemCount = 4;

Best Answer

Related Solutions

Magento 1.9 Installation – Fix Invalid Backend Model for Zitec: Site Branding

Magento 1.9 – How to Add Custom Page with Cross-Sell Products

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