Magento 1.9.0.1 Cart Empty After Login at Checkout – Safari Browser Issue

cartcheckoutsession

We have this problem. Customers have 3 products in cart. Then go to checkout & log-in: after login their cart is empty! Not good for conversion.

I see some questions actually requesting this functionality- but none that address our issue. Persistent shopping cart is set to NO

Question: Is there a setting to prevent the cart from being emptied after login?

Basically what we want is that no-matter-what the situation: the cart a user is "actively" populating (read: now) is always the cart. No merging, no resetting. Just use the cart as-is

enter image description here

Best Answer

This was an error related to cookie settings not working on Safari

After investigation all customers with this problem were using Safari

Customers couldn't login from Safari In magento 1.9

Very annoying. Reported as bug.

Related Topic