Magento – Magento Contact Form: Unable to submit your request. Please, try again later

contact-formmagento-1.9

When visitors to our website try to fill in our contact form on our contact page, they are sent to /contact/index, and receive the error Unable to submit your request. Please, try again later.

At Magento Configuration, I see:

If I change Enable to Yes, I see a different form, which doesn't work.

I can't change it back to No now – it is stuck on Yes.

Web hosting support say:

No errors are being generated and saved to server logs. I can
see that any issue that exists occurs in the contact form application
itself, as the mail server never receives any request to send email
from it.

Access logs showing contact form usage:
185.93.231.8 – – [27/Nov/2017:09:42:39 +1100] "POST /contacts/index/post/ HTTP/1.1" 302 606
"http://example.com/contacts/index/" "Mozilla/5.0
(Macintosh; Intel Mac OS X 10_13_1) AppleWebKit/537.36 (KHTML, like
Gecko) Chrome/62.0.3202.94 Safari/537.36"

I'd really appreciate some suggestions on how to troubleshoot this.

Best Answer

This error usually comes because of the server which has not configured for sending email. If you check var/log/exception.log, you will see this error Zend_Mail_Transport_Exception: Unable to send mail. mail(): Failed to connect to mailserver ....... .

First Issue:

2015-09-28T17:11:33+00:00 ERR (3):

exception 'Zend_Mail_Exception' with message 'Subject set twice' in /var/www/vhosts/theshowerdoctors.ie/httpdocs/lib/Zend/Mail.php:933

The last line in exception.log is this. Seeing the stack trace, I would disable the extension Mage_Advancedsmtp. To do this, open app/etc/modules/Mage_Advancedsmtp.xml, and change the value of the <active> node to be false.

Second Issue:

I don't think this is causing a problem, but it looks to be there is a problem with permissions for your LESS files. Your LESS compiler is triggering an exception, as it can't find the files to compile. Since there is no URLs logged with the stack trace, I can't tell whether this is also causing the problem.

Exception.log: exception 'Exception' with message 'load error: failed to find ...'

System.log:Warning: is_file(): open_basedir restriction in effect. File(.../skin/frontend/mtbelano/default/css/_config/design_default.less) is not within the allowed path(s): (/var/www/vhosts/theshowerdoctors.ie/:/tmp/)  in /var/www/vhosts/theshowerdoctors.ie/httpdocs/lib/Soczed/less/lessc.inc.php on line 2378

This is a PHP open_basedir() issue. The php script cannot access the LESS file. If this is what is causing the problem, then your web host probably changed permissions on your server, which would cause the problem.

Magento – Magento contact form unable to submit your request error

Cade,your issue may be in

Mail Configuration at server.Mail need to be setup properly at magento system & your server.
If Mail setup is proper then you need to check contact_form.html exits in app/locale/en_US/template/email

Best Answer

Related Solutions

Magento – There was an error processing your order. Please contact us or try again later

First Issue:

Second Issue:

Magento – Magento contact form unable to submit your request error

Related Topic