Magento 1.9.1.0 – How to Fix Transactional Emails Not Sending

ce-1.9.1.0emailtransactional

My Magento only send mails from app\locale\en_US\template\email (confirmation mail, new account, …)

dont send from app\locale\en_US\template\email\sales or the transactional mails.

I create new templates and applied in system > configuration > sales > sales e-mails
but dont work, nothing in magento or server log.

In configuration > system, disable email communications is NO

My host is running Linux with nginx/postfix.

Best Answer

As of Magento 1.9.1.0 all Magento e-mails (including order confirmation and transactional) are now queued and sent according to your configured cron schedule.

From the release notes:

It's more important than ever for you to configure a Magento cron job. In addition to indexing and other core functions, all Magento e-mails (including order confirmation and transactional) are now queued and sent according to your configured cron schedule.

So I think you have to check configuration of Magento Cron Job. Here you can learn more about how to set them up.

Related Solutions

Transactional Emails – Fix Issue with Emails Sent to Client but Not Customers

Change the code for a moment to this:

public function isValidForSend()
{
    Mage::log('SenderName: ' . $this->getSenderName()
              . ' Sender Email: ' . $this->getSenderEmail() 
              . ' Template Subject: ' . $this->getTemplateSubject(),null,'email_issue.log');


    return !Mage::getStoreConfigFlag('system/smtp/disable')
        && $this->getSenderName()
        && $this->getSenderEmail()
        && $this->getTemplateSubject();
}

Enable logging and after replicating the scenario check in var/log/email_issue.log.

Magento – New Email Template Not Sending

I changed the email section a little in the config.xml

  <template>
        <email>
            <new_mto translate="label" module="mto">
                <label>New MTO</label>
                <file>sales/new_mto.html</file>
                <type>html</type>
            </new_mto>
        </email>
    </template>

and called it a little differently

 try {
            $storeObj = Mage::getModel('core/store')->load(1);
            $customerEmailId = 'thomas@email.co.uk';
            $customerFName = 'john';
            $customerLName = 'doe';

            $emailTemplate = Mage::getModel('core/email_template')
                    ->loadDefault('new_mto');

            $emailTemplateVariables = array();
            $emailTemplateVariables['order'] = '$order';
            $emailTemplateVariables['store'] = '$storeObj';
            $emailTemplateVariables['payment_html'] = '$method';


            $emailTemplate->setSenderName('Magento');
            $emailTemplate->setSenderEmail('sender.com');
            $emailTemplate->setType('html');
            $emailTemplate->setTemplateSubject('Add a subject');
            $emailTemplate->send($customerEmailId, $customerFName . $customerLName, $emailTemplateVariables);
            return true;
        } catch (Exception $e) {
            $errorMessage = $e->getMessage();
            return $errorMessage;
        }

This now works for me exactly as I wanted.

Best Answer

Related Solutions

Transactional Emails – Fix Issue with Emails Sent to Client but Not Customers

Magento – New Email Template Not Sending

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