Magento 1.7 Emails – Magento Not Auto Sending Transaction Emails

magento-1.7

This is a weird situation, Magento stopped sending New Order emails, contact form submission, etc. Interesting, after a customer places an order, I can go in and click send an email and the email will be sent.

I am using Ashroeder SMTP Pro, and it is passing the test, I have been using it for about a year now, the only thing I can think of I changed recently is that I shortened my Order numbers from 9 digits to 4 digits.

I have googled this all day and tried a bunch of different things without success. I think that the function to send email is not being called automatically. No error message as far as I can tell.If anyone will be kind to point me in the right direction that would be appreciated.

Best Answer

The fact that any emails can send at all is a good sign, but it would be worth checking they are sending as expected. Enable logging (system->config->developer menu) and check the log output after these operations:

SMTP Pro self test
manually sending an email via admin
contact form submission
placing a new order

1) and 2) should show SMTP related output. If they don't then it means that although SMTP Pro is installed, something else (another extension, code modification) is interfering with email sending.

If 3) and 4) show SMTP Pro output then it's a weird situation where SMTP Pro works for some emails but not all - I'm reasonably confident that won't be the case here - if it is send me more details.

At this stage it'd also be good to check the exception logs in Magento, and the Apache logs to make sure some error is not occurring when you tested 1-4.

At this point you're going to need to step through either the contact form or new order process and see why it's not sending emails - if you have a debugger, use that. Otherwise, get busy with Mage::log() in the Contact Form code - start with the controller Mage_Contacts_IndexController.

As @Roscius pointed out, order emails not sending could be caused by configuration, so I'd suggest focus on contact form first, it's an easier module to debug through.

It's entirely possible it's two different issues though, as there's not a lot of overlap between the contact form sending, and the new order email sending.

If you update your questions with more info from the above debugging steps, it will help diagnose the issue further.

Related Solutions

Magento – Logo image not showing on transactional emails in Magento 1.7.0.2

The transaction email does not attached the image inline. It is loaded from the server when the email is opened. Based on the example you provided, I'm going to guess you are sending the email to a Gmail account to test. When you do that, Google proxies the image to protect your identity by not having your IP hit the Magento server.

Either move the image to a publicly accessible location or setup a staging server to test the whole site on a public server. Since Google can't hit your local server, that image will never load.

Magento – How To Add Custom Attribute To Transaction Email

An SO answer provides some great insight on this:

https://stackoverflow.com/a/9259075/1442685

As the answer reveals, email items renderer will be working with order items, not the actual products. So if you've added this attribute to the product, then you can either:

Copy the product attribute to the item model during rendering, OR
Install this attribute on the item entity, and setup a fieldset copy entry

Obviously the former is simpler, but will create some overhead processing that could impact performance. Once you choose your path there, you can proceed to the item renderer templates:

app/design/frontend/base/default/template/:

bundle/sales/order/items/renderer.phtml
sales/order/items/renderer/default.phtml
downloadable/sales/order/items/renderer/downloadable.phtml

There may be more, depending on what you have done to customize your installation. Also, the above only apply to front-end order item rendering. In any case, extend one or more of these templates to stuff in your attribute, eg:

# File: app/design/frontend/[package]/[theme]/template/sales/order/items/renderer/default.phtml
...
<?php $_item = $this->getItem() ?>
<tr class="border" id="order-item-row-<?php echo $_item->getId() ?>">
    <td><h3 class="product-name"><?php echo $this->htmlEscape($_item->getName()) ?></h3>
        <p><?php echo $this->__('Your Custom Attribute: %s', $_item->getYourCustomAttribute()); ?></p>
        <?php if($_options = $this->getItemOptions()): ?>
        <dl class="item-options">
...

Remembering that if your attribute is not available on the item model, you will have to load it from the product instead.

Best Answer

Related Solutions

Magento – Logo image not showing on transactional emails in Magento 1.7.0.2

Magento – How To Add Custom Attribute To Transaction Email

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