today we had an interesting situation. We have 3 stores, all with guest checkout enabled. Today (only) 1 store suddenly reported "no guest checkout available" messages in the last step of checkout.
After some digging in Google there appears to be a relation between this error and the Persistent Shopping Cart. If we disable Persistent Shopping Cart the Guest Checkout works again.
Question:
we enjoy having persistence turned on, but how can we prevent this situation where no guest checkout available breaks our conversion?
Is there a way to fix this and still have Persistent Shopping Cart turned on?
thanks!
Best Answer
Our solution was to disable persistent shopping cart
Somehow when a customer had an old cookie and they tried to checkout as customer - even although all settings pointed to guest checkout being enabled - this was not possible.