Magento – Magento process returns and change order (Magento CE 1.8.1)

ordersrmasales

we sometimes get returns (Yeah, only sometimes ;P)

and this is something I haven't been able to grasp: how do I process these returns and changes as simple as possible.

For instance:

Can I return the product for another size? [same config product, different simple product based on size]
Can I add a product?
Can I return the product for a different product?

What we do now is: credit note the order. Then create new order by clicking create new order, new customer, enter all the data

Is there a faster way to handle the above situations?

Best Answer

RMA is a Magento EE feature, therefore it is only basic implemented in magento.

This means, when you cancel an order, the products are readded to the stock if you want this.

But you can't do all the fancy stuff like change the order (size of a product). I'm not sure at the moment, but I think when the order is invoiced you are unable to change it? If this is the case I think your war is the right to go.

The alternative is to buy one of the many RMA (return merchandise authorization) modules or buy EE.

Related Solutions

Magento – How to get the simple product of the configurable product from Order

Try this

$OrderNumber = "100000201";//Put your order Number here

$order = Mage::getModel('sales/order')->load($OrderNumber, 'increment_id');

$order->getAllVisibleItems();


$orderItems = $order->getItemsCollection()
    ->addAttributeToSelect('*')
    ->addAttributeToFilter('product_type', array('eq'=>'simple'))
    ->load();

foreach($orderItems as $sItem) {

    //Ignore conf for now
    //Alt. Mage_Catalog_Model_Product_Type::TYPE_SIMPLE = 'simple';
    if($sItem->getProductType() == "simple")
    {



        echo "\n*********************************\nMage Order #: ".$OrderNumber."<br/>";
        //Simple Item Info from Order
        echo "Type: ".$sItem->getProductType()."<br/>";
        echo "Order Id: ".$sItem->getOrderId()."<br/>";
        echo "Product Id: ".$sItem->getProductId()."<br/>";
        echo "Item Id: ".$sItem->getId()."<br/>";
        echo "Item Name: ".$sItem->getName()."<br/>";
        echo "Item Sku: ".$sItem->getSku()."<br/>";
        echo "Item Price: ".$sItem->getPrice()."<br/>";

        $pItemId = $sItem->getParentItemId();
        echo "Parent Item Id: ".$pItemId."<br/>";

        echo "<br/>*****<br/>";
        //Get Parent Item Information
        $item = Mage::getModel('sales/order_item')->load("$pItemId"); //use an item_id here

        //Testing, want to see whats inside the parent/configurable item?
        //print_r($item->toArray());

        echo "Parent Type: ".$item->getProductType()."<br/>";
        echo "Parent Order Id: ".$item->getOrderId()."<br/>";
        echo "Product Id: ".$item->getProductId()."<br/>";
        echo "Item Id: ".$item->getId()."<br/>";
        echo "Parent Item Price: ".$item->getPrice()."<br/>";
        echo "Qty: ".$qty = intval($item->getQtyOrdered())."<br/>";

        //get Active Product Data
        $nProduct = Mage::getModel('catalog/product')->load($sItem->getProductId());
        $nSku = $nProduct->getSku();
        echo "new Product UPC:".$nUpc = $nProduct->getUpc() . "<br/>";
        echo "new Product Price:".$nPrice = $nProduct->getPrice(). "<br/>";

        }
    }

Magento – Re Order for Guests in Magento

I found this by Googling "magento make guest into user" (I am sure you can Google other options)

The idea is that you can convert a guest user into a real user. Here are a couple of extensions that can accomplish this:

http://www.mlx-store.com/magento-extensions/sales/convert-guest-to-user.html

After the guest is a user than can re-order

^{Edit: removed old Magento Connect link}

Best Answer

Related Solutions

Magento – How to get the simple product of the configurable product from Order

Magento – Re Order for Guests in Magento

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