Magento – Magento ver. 1.9.3.2 – Order Emails Are Not Sending

magento-1.9

I noticed my email queue is stuck.

There are 2 tables in the database core_email_queue and core_email_recipients.

core_email_queue contains all the emails to be sent.
core_email_recipients contains who to send those emails to.

I am wondering how i can resolve this ? Also just 3 days before I was changing my host, and all my customers received order confirmation.

Please suggest, should i manually clear all dates from "core_email_queue" ?

Also can i also delete all cleared all data from core_email_recipients?

I'd be grateful if you can share your views or solution for my issue.

Thank you

Best Answer

Since Magento 1.9.1 the emails are not being sent directly during checkout but instead are being queued. The queue is being processed via your Magento cronjob, please ensure this has been set up and is running correctly.

Moreover The extension AOE_Scheduler can help you in confirming that your Magento cronjob has been configured correctly and is running.

Related Solutions

Magento – Magento 1.9.2 not sending new order confirmation emails

The cronjob is working (otherwise you would not get this exception) and if your hoster said, that Magento did not try to send any emails, the exception has another reason.

Unfortunately the message is not very precise, but you do get it when the email has no subject or no recipient, so you should double check your email templates and your sales email configuration.

To debug, I suggest to inspect the parameters for mail(): Edit lib/Zend/Mail/Transport/Sendmail.php around line 100 and replace:

set_error_handler(array($this, '_handleMailErrors'));
$result = mail(
    $this->recipients,
    $this->_mail->getSubject(),
    $this->body,
    $this->header);
restore_error_handler();

with

set_error_handler(array($this, '_handleMailErrors'));

Mage::log("MAIL RECIPIENTS: " . $this->recipients, null, 'mail.log', true);
Mage::log("MAIL SUBJECT: " . $this->_mail->getSubject(), null, 'mail.log', true);

$result = mail(
    $this->recipients,
    $this->_mail->getSubject(),
    $this->body,
    $this->header);
restore_error_handler();

Then check var/log/mail.log after a failed email to see if recipients or subject are missing.

Magento – Cron job script is running, but Magento order confirmation emails are not sending

I experienced a similar issue. Check the server that runs the cronjobs for zombie magento cron processes and kill it.

Best Answer

Related Solutions

Magento – Magento 1.9.2 not sending new order confirmation emails

Magento – Cron job script is running, but Magento order confirmation emails are not sending

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