Magento – Voiding Orders via Backend

magento-1.9paymentvoiding

We use UsaEPay payment system for our site (But I think this problem/question persists for other payment methods as well).

The way the system works is, that the "Authorize and Capture" batches the transaction, and every night UsaEPay sends the orders to the bank for final processing.

Now the refund method would not work because prior to batching, only voiding is available.

There's no Void button in the backend only Refund (Which throws a backend error the same day).

Any ideas on voiding A&C orders?

Best Answer

I had to work on a very similar task with Braintree, in that they also only allowed refunds after the order was settled & you could only void before that. This is not a core Magento bug as it is something specific to (some) payment gateways. Also the specific api calls differ, so it makes sense that the Magento team cannot provide a general solution.

The solution that would apply to this case is to do an AJAX call, see if the transaction is not settled and if so do a "void" call instead of a "refund". Unless the UsaEPay module vendor would do this for you, it is something that you should implement.

Related Solutions

Magento – What’s the difference between voiding and canceling an order

Void is in regards to the payment on the order invoice - to void the authorization, for instance - so that the funds aren't subsequently captured. Payments have to be refunded after capture and cannot be voided.

Cancellation, however, is when the order can no longer be modified. While an order payment might be voided a new invoice can always be generated. Cancellation of an order prevents any future change from being made to it.

Magento Admin – Capture/Void/Refund Not Showing

It seams straight forward to me. If the payment methods does not allow caprure, refund and void it seams normal not to have the options in the invoices.
But just to make sure, if you drill down in the code starting from Mage_Sales_Model_Order_Invoice::canVoid() you will find this line:

$canVoid = $this->getOrder()->getPayment()->canVoid($this);

that will get you to Mage_Sales_Model_Order_Payment::canVoid(Varien_Object $document) where you will find this line:

$this->_canVoidLookup = (bool)$this->getMethodInstance()->canVoid($document);

Going deeper you end up in Mage_Payment_Model_Method_Abstract::canVoid() that simply returns $this->_canVoid.
I didn't check, but I have a feeling that it's the same for capture and refund.

Best Answer

Related Solutions

Magento – What’s the difference between voiding and canceling an order

Magento Admin – Capture/Void/Refund Not Showing

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