Go to System > Transactional Emails.
then Click on Add New Template
then in Load Default Template > Choose template from drop-down
then click on load template.
then In Template Information enter new template name.
then u can change the content of template.
I am explaining above scenario by using following example.
Ex. If u want to change email template for "new account creation", then load "New Account" template and edit it and save it.
Then Go to System > Configuration > Customer > Customer Configuration
Click on Create New Account Option
In Default Welcome Email section select new template from drpdown and save it.
Dats it.....
I managed to find a solution by using Zend Mail :
$mail = new Zend_Mail('UTF-8');
$mail->setType(Zend_Mime::MULTIPART_RELATED);
$mail->setBodyHtml($processedTemplate);
$mail->setFrom($senderEmail, $senderName);
$mail->addTo($ToEmail, $ToName);
$mail->setSubject('I love UTF8');
If it can help...
Best Answer
okie bit of debugging helps,
Sending a transactional email in Magento2