Magento – New Order Email Notification not working

emailmagento-1.9

The website I am working on doesn't sends the orders notification email either to admin nor to the customers. But the admin and customers receive registration and reset password notification emails. I don't know why this is happening. I am facing this issue for the past 20 days.

Best Answer

First go to System > Configuration > Sales Emails and make sure that Enabled is set to Yes.

After that look in core_email_queue table. If there are entries in the table and customers/admin are not getting any emails it means cron job is not running.

More details here.

Related Solutions

Magento Email – Fix Email Notification Not Delivered to Customers

Finally i traced the problem. Its just because of the version 1.9.1. It queues the mails to cron. I just commented the queue syntax in email template. Now It started working. You can refer Magento 1.9.1 Email Queue not working/buggy - how to troubleshoot and what is considered the best patch?.

But this is just a workaround. The right way is of course to enable the Magento cronjob

in shell (SSH):

$ crontab -e

Add this line to execute the Magento cron queue every 5 minutes:

*/5 * * * *  php /absolute/path/to/magento/cron.php -mdefault
*/5 * * * *  php /absolute/path/to/magento/cron.php -malways

You might need to replace php with the absolute path to your php-cli binary. Ask your hoster if it doesn't work and you don't know the path.

Magento 1.9.1.0 Email Sending Issues – How to Fix

This issue is related to cron jobs, I've followed this documentation.

This cron jobs are must for the latest version of Magento (1.9.1.0).

Best Answer

Related Solutions

Magento Email – Fix Email Notification Not Delivered to Customers

Magento 1.9.1.0 Email Sending Issues – How to Fix

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