Magento CE 1.9 – Order Email Not Working on Hostgator Shared Hosting

emailsales-order

Hello could anyone help me to resolve my order email problem, i am struggling with setting up cron job in hostgator, currently i am running on shared plan, as per hostgator, in shared service plans PHP version 5.4 is installed.

and i have installed Magento CE 1.9.1.0.

i have tried following two commends from the cpanel and scheduled it for 15 mins.

/opt/php55/bin/php -q /homedirectory/username/public_html/cron.php

/opt/php54/bin/php -q /homedirectory/username/public_html/cron.php

and i am not receiving order emails :(.

other than scheduling cron.php from magento, is there anything else i need to do in the magento itself inorder to receive emails? ( i have already enabled and setup "order email" in "Sales email" tab)

Also i confirm order emails are going in core_email_queue table.

Thank you in advance for any helps..

Best Answer

(Continued from the Question comments)

That sounds like a reasonable course of action to take. The consensus seems to be that something has to be wrong with your cron.

If clearing the queue doesn't make the e-mails start sending then there's a thread on here that I found that has some suggestions.

New order email confirmation not being sent

Related Solutions

Magento – New order email code

You can find sendNewOrderEmail this method in Mage_Sales_Model_Order class. sendNewOrderEmail method responsible to send new order. that is.. this code should be under "$mailer" object.

$items = $this->getAllItems(); // get all products from order
    foreach ($items as $item){
        $product =    Mage::getModel('catalog/product')->loadByAttribute('sku',$item->getSku());
        if($product->getId()) {
            $emailInfo = Mage::getModel('core/email_info');

            if('if the order has items with attribute => value' ) {
                $emailInfo->addTo($email);
                $mailer->addEmailInfo($emailInfo);
            } else {
                $emailInfo->addTo($email);
                $mailer->addEmailInfo($emailInfo);
            }
        }
    }

Don't forget to rewrite this method before change logic.

Magento 1.8 – Send Email Button on Order Not Working

In case you haven't figured this out or for future reference, Magento checks to see if the order email has already been sent or not and if it has, it returns out of the function without any error, thus pretending everything worked out.

Copy: app/code/core/Mage/Sales/Model/Order.php

Into: app/code/local/Mage/Sales/Model/Order.php

on line 1275 (Magento 1.9.0.1), comment out return $this;

if ($this->getEmailSent()) {
    //return $this;
}

This works and is tested on Magento 1.9.0.1, but it should also work for previous versions too.

Best Answer

Related Solutions

Magento – New order email code

Magento 1.8 – Send Email Button on Order Not Working

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