Magento – Order emails not sending to Sales Representative (store email address)

ce-1.9.1.1emailmagento-1.9orders

I have ce 1.9.1.1 installed and it appears that all of the emails are sending except for the Order notification email to the set "Sales Representative" email set up in System>Configuration>Store Email Addresses.

I'm running Linux CPanel virtual hosting (customer's choice) through Godaddy, I have a cron job set up to run every minute pointed at cron.php, their company email is through google business apps and I have the MX records set up correctly for that.

It sends the order invoice to the customer email address, the contact form works, and if I put an email address in the "Send order copy email to:" field in System>Configuration>Sales Emails and set it as "Send Order Email Copy Method" to "Separate Email" it will send the order notification to that email address.

So to summarize: When and order is placed on front end, the customer receives an email and whatever email address is put into the Send Order Email Copy receives an email, but no matter what email address is put in as the Sales Representative email (whether in domain or different domain) it does not send an email to Sales Representative.

What am I missing?

Best Answer

There are two separate sections that handle the Magento emails:

  1. Store Email Addresses define addresses for senders of mails sent by the system. (General, Sales, Support)

  2. Sales Emails define which emails are sent and by which sender (as well as sending a copy to an admin if you would like to receive one).

  3. System->Configuration->General->Store Email Addresses are only the sender addresses that will appear in the emails sent. These fields have nothing to do with admins receiving emails or order notifications. It's just a place to define sender email/return address for the system to use in the header. General Sales, Sales Representative, Support, etc.

  4. System->Configuration->Sales->Sales Emails is where you configure which of the Store Email addresses you specified in the Store Email Addresses section will be the sender of New Orders, Comments, Invoices, etc. By default, customers receive new order emails from the Sales Representative email address defined under Store Email Addresses

Sales Emails is where you configure the system to send a copy of an order to you as the admin, under (Send Order Email Copy To:)

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