Magento – Order Tracking not showing up in shipment email

emailmagento-1.6shipping

Our site is sending shipment emails, but the email contains no tracking info. I've created a new template based off of the default one and added {{block type='core/template' area='frontend' template='email/order/shipment/track.phtml' shipment=$shipment order=$order}} but that part of the email is empty. When I click "Track Shipment" in the admin panel, it brings up the tracking number and a link to UPS,

We have a UPS API integrated to create shipments directly from Magento. It appears that the shipment email is being sent before the tracking number comes back. There is also a green status message that says "The shipment has been created." before any of the information like weight and dimensions are entered.

Looks like I get to dig through some code and move some things around.

What could I be missing?
Any help would be great here.

Best Answer

Possibly a little late for this, but....

There's a thread on the Magento forums here: http://www.magentocommerce.com/boards/viewthread/9594/

If you look at the code for Mage_Sales_Model_Order_Shipment_Api, the confirmation email is being sent out as part of the create() function. Then, the tracking details are added later with a call to addTrack(), but by that time, the email is already sent.

The suggested solution is to edit the source and move the call to $shipment->sendEmail(), but I suspect that that isn't the most elegant solution - I suspect you'd be better off extending the class instead, and doing it that way.

Related Solutions

Shipment Email Not Sent – Magento Event Observer Guide

They seem to be few issues within your code

Undefined variable (minor)
- $shipmentCarrierTitle = $shipmentCarrierCode;
Need to use $this-> prefix when calling a method

$shipment = Mage::getModel('sales/service_order', $order)->prepareShipment(_getItemQtys($order));

_saveShipment($shipment, $order, $customerEmailComments);

change to $this->_getItemQtys($order) and $this->_saveShipment(..

Also take a look at Automatically invoice/ship/complete order in Magento and Magento How do I automatically add tracking numbers to an order

//START Handle Shipment
$shipment = $order->prepareShipment();
$shipment->register();

$order->setIsInProcess(true);
$order->addStatusHistoryComment('Automatically SHIPPED by Inchoo_Invoicer.', false);

$transactionSave = Mage::getModel('core/resource_transaction')
    ->addObject($shipment)
    ->addObject($shipment->getOrder())
    ->save();
//END Handle Shipment

 $track = Mage::getModel('sales/order_shipment_track')
             ->setShipment($shipment)
             ->setData('title', 'Citylink')
             ->setData('number', $track_no)
             ->setData('carrier_code', 'custom')
             ->setData('order_id', $shipment->getData('order_id'))
             ->save();

Change Tracking Information from Shipment # to Order #

Take a look at app/design/frontend/base/default/layout/shipping.xml to find the block for this template.

<reference name="content">
        <block type="shipping/tracking_popup" name="shipping.tracking.popup" template="shipping/tracking/popup.phtml" />
</reference>

Now if you take a look at Mage_Shipping_Block_Tracking_Popup you will notice that you can not get the order object directly.

So in your template file try this before your code above

 $_order = Mage::getModel('sales/order')->load($this->getOrderId());

Best Answer

Related Solutions

Shipment Email Not Sent – Magento Event Observer Guide

Change Tracking Information from Shipment # to Order #

Related Topic