Magento – Orders are being canceled automatically in Magento 2

magento-2.1order-statusorders

For whatever reason some of my orders (not all of them) are being canceled automatically. I guess there is some job running that does that, but I do not know where to start looking.

Any ideas where to start or what the problem might be?

M2 version is 2.1.9, but it happened in 2.1.6 as well.

Thanks!

Best Answer

I had the same problem, and tracked it down to orders that were Pending Payment and they would get cancelled over night. The default setting below is set to 8 hours (I know I wrote 4 hours in the image on accident). I increased mine to a year and implemented a process to make sure orders don't get that old. We use the "Pending Payment" to mark orders that are shipped but not paid yet, and the clients are usually given 30-60 days to pay.

Related Solutions

Magento – Enable Credit Card Save just for backend orders

Each payment method that extends Mage_Payment_Model_Method_Abstract has the following member variables:

protected $_canUseInternal              = true; //can use in admin
protected $_canUseCheckout              = true; //can use in onepage checkout
protected $_canUseForMultishipping      = true; //can use in multishipping

As shown above they are default 'true'.

If you want to use a method only for admin override their values in your payment model as follows:

protected $_canUseInternal              = true; //can use in admin
protected $_canUseCheckout              = false; //can use in onepage checkout
protected $_canUseForMultishipping      = false; //can use in multishipping

Then enable the method from the system->configuration->payment methods section. It shouldn't appear in the frontend (but test it in case I'm wrong) but you should be able to see it in when creating an order from the backend.

Magento – “Cannot save shipment.” error with non-sample orders. 1062 Duplicate entry * for key ‘UNQ_SALES_FLAT_SHIPMENT_INCREMENT_ID’

Anssi,Magento shipment depends on canShip function of Order.php(Mage_Sales_Model_Order)

 public function canShip()
    {
        if ($this->canUnhold() || $this->isPaymentReview()) {
            return false;
        }

        if ($this->getIsVirtual() || $this->isCanceled()) {
            return false;
        }

        if ($this->getActionFlag(self::ACTION_FLAG_SHIP) === false) {
            return false;
        }

        foreach ($this->getAllItems() as $item) {
            if ($item->getQtyToShip()>0 && !$item->getIsVirtual()
                && !$item->getLockedDoShip())
            {
                return true;
            }
        }
        return false;
    }

Explanation:

Condition1: if ($this->canUnhold() || $this->isPaymentReview()) means if Order state code is unhold or order state code is payment_review you cannot create shipment.

Condition2: if ($this->isCanceled() || $this->getIsVirtual() ) {

If order state is cancel or order is virtual means ,you have buy a virtual product,you can not do a shipment

Condition 3:

 if ($this->getActionFlag(self::ACTION_FLAG_SHIP) === false) {
If current action is ship then you can create Shipment

Condition4:

if($item->getQtyToShip()>0 && !$item->getIsVirtual()
                && !$item->getLockedDoShip())

if order all item qty_to_ship value is greater than 0 and Order is not virtual and all items column locked_do_ship is null (In sales_flat_order_item table)

Best Answer

Related Solutions

Magento – Enable Credit Card Save just for backend orders

Magento – “Cannot save shipment.” error with non-sample orders. 1062 Duplicate entry * for key ‘UNQ_SALES_FLAT_SHIPMENT_INCREMENT_ID’

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