My question is, if a credit card payment fails with Authorize.net (for instance)… does it not show in the dashboard under Sales > Orders because it failed? In other words, does the orders section only show orders that were authorized and/or captured successfully?
With my old cart, the orders list would show all orders including orders that failed. I could then access the order in the dashboard and see why it failed (address bad, zip bad, etc).
I noticed today that my admin only shows orders that are good.
I would like to see failed attempts, to possibly safe sales.
Unless Magento puts these details somewhere else?
Best Answer
Magento considers the shopping cart to be a quote.
It doesn't get converted to being a Sales Order until the order is completed and the Success page is viewed, therefore you will never see declined credit card payments in the
Sales=>Ordergrid as no Sales Order ever is created.The usual method is to have Magento email the declined orders to you.
This is set up under
System=>Configuration=>Checkout=>Payment Failed Emails