Magento – Password Reset throws ‘Something went wrong while resetting customer password’ error

magento-2.1.7magento2

It is happening with one of my customer's password reset and not an issue for rest. It shows 'Something went wrong while resetting customer password' error whenever I try to reset the customer's password. I did reset the time interval of password reset option but no use. Any help would be appreciated.

Best Answer

Please set below configuration and than you can reset passwords if below condition satisfies your request. suppose you have set 10(in minutes) than make sure second request will be done after 10 minutes. Time between password resets from admin is configured in Stores->Configuration->Advanced->Admin->Security->Min Time Between Password Reset Requests

also make sure cron job is working in your web store.

Thanks

Related Solutions

Magento – Customer password reset in magento 2: “Something went wrong while resetting customer password”

Just run below query :

ALTER TABLE customer_entity ADD failures_num SMALLINT( 6 ) NULL DEFAULT '0'; ALTER TABLE customer_entity ADD first_failure NULL DEFAULT '0';

Magento – Something went wrong while saving the new password Magento 2

This is an issue in Magento 2.2.6 (check here)

This patch fixes it.

In app/code/Magento/Customer/Model/AccountManagement.php, in function resetPassword:

BEFORE

    $this->sessionManager->destroy();
    $this->destroyCustomerSessions($customer->getId());
    $this->customerRepository->save($customer);

AFTER

    $this->destroyCustomerSessions($customer->getId());
    $this->sessionManager->destroy();
    $this->customerRepository->save($customer);

Best Answer

Related Solutions

Magento – Customer password reset in magento 2: “Something went wrong while resetting customer password”

Magento – Something went wrong while saving the new password Magento 2

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