Magento – PayPal Express- Payment transaction failed because checkboxes does not work correct! – Version 1.9.1.0

magento-1.9paymentpaypal-express

i try to solve this problem for a few days now.
My Problem is, that customers could not be complete the order,
because after the PayPal Login they return back to the
Order overview and cannot be click on the "Jetzt bezahlen(Pay now)" Button.
They checked the 2 Checkboxes and the Button is always disabled.

Curiously, the button is activated before clicking a checkbox.
After clicking one Checkbox the Button is disabled and it stay disabled.
That's very strange.
Its only at the Payment Method PayPal since i updated it to 1.9.1.0

I have no idea why. Before i update to 1.9.1.0 i used a 1.7x Version and there was everything right.

Here is a Screenshot of this Problem.
enter image description here

Best Answer

I had the same issue today with my customers. Calling paypal did not help. The solution for this moment is to deactivate the express checkout and "just" use the normal paypal paying method in the checkout. Reason: The customer may not forget to check the checkboxes. If so, the Paypal-Session is cancelled and the customer is not able to send his order again. That's the reason for the grey button. Because you can not explain this issue to the customer, deactivating is the only solution at the moment.

If you want to you can inform paypal about this issue: http://paypal.com/mts

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