Magento – Paypal payment failure – #10004 Invalid Transaction ID

magento-1.9paypal

I'm getting an error using PayPal payments Pro – but only at a certain quantity of a product. When ordering 55 items of a product the customer sees this error popup:

PayPal gateway has rejected request. The transaction id is not valid (#10004: Transaction refused because of an invalid argument. See additional error messages for details).

I've checked the PayPal log and have found the response to be:

        [TIMESTAMP] => 2016-06-23T10:59:20Z
        [CORRELATIONID] => 241c536268ca3
        [ACK] => Failure
        [VERSION] => 72.0
        [BUILD] => 22386173
        [L_ERRORCODE0] => 10004
        [L_SHORTMESSAGE0] => Transaction refused because of an invalid argument. See additional error messages for details.
        [L_LONGMESSAGE0] => The transaction id is not valid
        [L_SEVERITYCODE0] => Error
        [AMT] => 107.25
        [CURRENCYCODE] => GBP

The strangest thing is that if the customer clicks "Place Order" a second time it will go through, or if the customer orders a different quantity (30 instead of 55 for example) the order still goes through.

Has anyone seen anything like this before? I don't know how it could just happen based on the quantity, and as far as I know PayPal responds with the transaction ID and it isn't something provided by Magento.

Any help would be great!

Best Answer

The first step is to copy the Abstract.php file from app/code/core/Mage/Paypal/Model/Api/ to app/code/local/Mage/Paypal/Model/Api/. You can make these changes directly to the core file if you really have to, but it's not recommended.

Find the _exportLineItems function (line 390 in my version 1.9) - this is what we're going to change.

Before the foreach ($items as $item) { (around line 412) add this:

$running_total = 0;

Before the $request[sprintf($privateFormat, $i)] = $value; (around line 423) add this:

if ($publicKey == 'amount') {
    $running_total += $value;
}

Before the return $result; (around line 427) add this:

// Check ITEMAMT. If different to running total, offset prices
if ((isset($request['ITEMAMT'])) && ($request['ITEMAMT'] > 0)) {
    if ($running_total <> (float) $request['ITEMAMT']) {
        $difference = ($running_total - (float) $request['ITEMAMT']);
        // Apply difference to first product.
        $request['L_AMT0'] = (string) ((float) $request['L_AMT0'] - $difference);
    }
}

Related Solutions

Magento – PayPal gateway has rejected request. Currency is not supported (#10605:

Paypal does not support all currencies.
You can find a list of supported currencies in Mage_Paypal_Model_Config::$_supportedCurrencyCodes.

'AUD', 'CAD', 'CZK', 'DKK', 'EUR', 'HKD', 'HUF', 'ILS', 'JPY', 'MXN', 'NOK', 'NZD', 'PLN', 'GBP', 'SGD', 'SEK', 'CHF', 'USD', 'TWD', 'THB'

You can make your base currency one of the supported currencies, enter your prices in the supported currency, fill in a conversion rate and use on frontend only your currency. Not a pretty solution but it should work.

PayPal#10413 Error – Transaction Refused Due to Invalid Argument

The issue you faced is related to Magento bug due to which the logic of actions of TAX calculation is performed in the wrong order.

To resolve the problem, you just need to navigate to file:

app/code/core/Mage/Sales/Model/Config/Ordered.php

find _getSortedCollectorCodes() function and replace with below code

protected function _getSortedCollectorCodes()
    {
        if (Mage::app()->useCache('config')) {
            $cachedData = Mage::app()->loadCache($this->_collectorsCacheKey);
            if ($cachedData) {
                return unserialize($cachedData);
            }
        }
        $configArray = $this->_modelsConfig;
        // invoke simple sorting if the first element contains the "sort_order" key
        reset($configArray);
        $element = current($configArray);
        if (isset($element['sort_order']) && false) {
            uasort($configArray, array($this, '_compareSortOrder'));
            $sortedCollectors = array_keys($configArray);
        } else {

            $sortedCollectors = array_keys($configArray);

            foreach ($configArray as $code => &$data) {
                foreach ($data['before'] as $positionCode) {
                    if (!isset($configArray[$positionCode])) {
                        continue;
                    }
                    if (!in_array($code, $configArray[$positionCode]['after'], true)) {
                        // Also add additional after condition for related total,
                        // to keep it always after total with before value specified
                        $configArray[$positionCode]['after'][] = $code;
                    }
                    $currentPosition = array_search($code, $sortedCollectors, true);
                    $desiredPosition = array_search($positionCode, $sortedCollectors, true);
                    if ($currentPosition > $desiredPosition) {
                        // Only if current position is not corresponding to before condition
                        array_splice($sortedCollectors, $currentPosition, 1); // Removes existent
                        array_splice($sortedCollectors, $desiredPosition, 0, $code); // Add at new position
                    }
                }
            }

            // Sort out totals with after position specified
            foreach ($configArray as $code => &$data) {
                $maxAfter = null;
                $currentPosition = array_search($code, $sortedCollectors, true);
                foreach ($data['after'] as $positionCode) {
                    $maxAfter = max($maxAfter, array_search($positionCode, $sortedCollectors, true));
                }
                if ($maxAfter !== null && $maxAfter > $currentPosition) {
                    // Moves only if it is in front of after total
                    array_splice($sortedCollectors, $maxAfter + 1, 0, $code); // Add at new position
                    array_splice($sortedCollectors, $currentPosition, 1); // Removes existent
                }
            }
        }

        if (Mage::app()->useCache('config')) {
            Mage::app()->saveCache(serialize($sortedCollectors), $this->_collectorsCacheKey, array(
                    Mage_Core_Model_Config::CACHE_TAG
                )
            );
        }
        return $sortedCollectors;
    }

Note : Please override core file. Do not change core file. Clear cache

Best Answer

Related Solutions

Magento – PayPal gateway has rejected request. Currency is not supported (#10605:

PayPal#10413 Error – Transaction Refused Due to Invalid Argument

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