Magento 1.9 – Place Order Not Working

onepage-checkout

I upgraded from 1.7 to 1.9. At checkout, when client clicks on 'Place Order', it just shows a circling motion (submitting order information) and it reloads the page. I saw somewhere that that solution is: Magento 1.9.1.0 requires that your server has php-mbscript (mbstring) enabled in Apache.

I had a chat with Hostgator and they said they cannot enable this for me as I am on a shared hosting account. Does that mean my clients can no longer checkout in my store? What can I do please? Thank you

Best Answer

Yes Magento requires the mbstring library to work. I suggest you upgrade your hosting account or look for another hosting company. As you said, checkout won't work anymore without this library installed. Sorry about that.

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