Magento – Removal of side poll (community poll)

In addition to @Talesh explanation I would like to mention something that was driving me crazy long ago and I recently saw again: Make sure that the file name in app/etc/modules/[Namespace]_[Module].xml match the namespace and module in

  <?xml version="1.0"?>
    <config>
        <modules>
            <[Namespace]_[Module]> <!-- Equal to this -->
              ...
            </[Namespace]_[Module]>
        </modules>
    </config>

Same goes for the the configuration file in app/code/[codePool]/[Namespace]/[Module]/etc/config.xml and its content

<?xml version="1.0"?>
<config>
    <modules>
        <[Namespace]_[Module]>
            <version>1.0.0</version>
        </[Namespace]_[Module]>
    </modules>
    ...

Pay special attention to capitals and lowercase characters in files and folders name as well as module configuration and declaration files. In all cases they need to match. Hope it helps

I had the same, but a second error message appeared which said that a required field is not filled out. In general: when anything goes wrong when saving the customer, the said error message "Your password reset link has expired" shows up. So, pay attention to any additional error messages showing up or in your log files.

If you want to find out what's happening in detail, go to the file "app/code/core/Mage/Customer/controllers/AccountController.php" and modify the method resetPasswordPostAction temporarily. Inside the } catch (Exception $exception) { directive, add Mage::logException($exception);. After you have seen the error again, you can find the real error message in the file var/log/exception.log.