Magento – sales email cron job not sending (1.9)

cronemailmagento-1.9salestransactional-mail

I have verified that the cron script is running, but order confirmation emails are not being sent out. When I open cron.php I see nothing in there regarding emails. Do I need to add anything to the file to make it send the emails?

Thanks

Best Answer

I have the same problem in my couple of sites in recent past.

As in the latest magento version, magento has introduce new feature of processing the order confirmation email in a queue, so we must have to configure cron.php to call every 5 minutes in order to make this scheduled task work properly.

This cron.php file indirectly calls the cron.sh file which you will find in the webroot directory of your magento site.

I was facing this issue because of the hosting providers,I was hosting these sites on the shared hosting service before therefore I have contacted them for this issue.

In the case of first site the issue was with the hosting provides itself, they are not allowing to run the commands which are in the cron.sh because it is shared hosting.

In the second case, they are executing the cron.php file but the time interval was every 20 minute and due to this circumstances magento is not able to execute this file properly and the order confirmations emails are not being sent.

So, finally the only solution for me was to change the hosting plan, I have moved both the sites to the dedicated/VPN hosting and now it is working quite smoothly.

I hope, my points would useful to geeks

Related Solutions

Magento – Magento CE 1.9.1 not using cron for sending emails

I've been researching this area of Magento 1.9.1 and from what I can see all new order or order update emails will now be routed through the queue. For example this is the sendNewOrderEmail() function now.

public function sendNewOrderEmail()
    {
        $this->queueNewOrderEmail(true);
        return $this;
    }

And the queueNewOrderEmail() function forces the email into the queue.

To be sure you can add debug in the class Mage_Core_Model_Email_Template send() function to check that it uses the queue. You can also check the queued email table: core_email_queue.

However, based on my research so far - I have not been able to find any other emails that are sent through the queue - for example contact form emails appear to send normally, in the same way they used to. Which does not seem consistent with the release notes:

all Magento e-mails (including order confirmation and transactional) are now queued

I'll post another question on that as I'd like to be sure.

Magento – Cron job script is running, but Magento order confirmation emails are not sending

I experienced a similar issue. Check the server that runs the cronjobs for zombie magento cron processes and kill it.

Best Answer

Related Solutions

Magento – Magento CE 1.9.1 not using cron for sending emails

Magento – Cron job script is running, but Magento order confirmation emails are not sending

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