I am using Magento 1.8 and finding that when I place an order from admin for a new customer, they don't receive the welcome email, only the order email. What this means is that they don't receive their username and password.
This is quite important as if they purchase a PDF then they really do need it.
Should this be happening automatically, or is a there a way so that they do receive it?
Best Answer
Ya it doesn't do that by default, but instead of fiddling with code to do that there are two workarounds.
1- Create the customer before creating the order: Go to Customers->Manage Customer then click add new customer, on this page add the necessary info and tick the "send welcome email" then save.
2- Create the order as you normally would then go to the customer's page after creating the order, fill the needed info and tick "send welcome email" then save.