Shipping: UPS Error 10001 – XML Document Not Well Formed

shipping-methodsups

I'm trying to setup UPS XML Configuration in Magento.
But the shipping_ups.log always tells me following error:

<Response>
    <TransactionReference>
        <CustomerContext>Rating and Service</CustomerContext>
        <XpciVersion>1.0</XpciVersion>
    </TransactionReference>
    <ResponseStatusCode>0</ResponseStatusCode>
    <ResponseStatusDescription>Failure</ResponseStatusDescription>
    <Error>
        <ErrorSeverity>Hard</ErrorSeverity>
        <ErrorCode>10001</ErrorCode>
        <ErrorDescription>The XML document is not well formed</ErrorDescription>
    </Error>
</Response>

What am I doing wrong?

Best Answer

I found the issue! The requested XML is actually valid but it turned out that certain characters in the UPS password broke the validation.

<AccessLicenseNumber>1234567890ABCE</AccessLicenseNumber>
<UserId>MYUSERID</UserId>
<Password>pass&word</Password>

In my case it was a '&' in password.

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