Magento – USPS – “Sorry, no quotes are available for this order at this time.”

ce-1.7.0.2errorquoteshipping

I have been all over looking for a solution for this. Unfortunately, nothing I tried so far seems to work. I started receiving this error a while ago. When a customer tries to get a shipping quote in the cart, nothing is returned. When attempting a checkout (normal Magento checkout), the following is returned: "Sorry, no quotes are available for this order at this time.". I have enabled the debug option in the USPS shipping method, which yields the expected result:

2013-04-05T17:20:39+00:00 DEBUG (7): Array
(
    [request] => <?xml version="1.0" encoding="UTF-8"?>
<RateV4Request USERID="XXXXX"><Revision>2</Revision><Package ID="0"><Service>PRIORITY</Service><ZipOrigination>46528</ZipOrigination><ZipDestination>46506</ZipDestination><Pounds>0</Pounds><Ounces>0.7</Ounces><Container>FLAT RATE BOX</Container><Size>REGULAR</Size><Machinable>true</Machinable></Package></RateV4Request>

    [result] => <?xml version="1.0"?>
<RateV4Response><Package ID="0"><ZipOrigination>46528</ZipOrigination><ZipDestination>46506</ZipDestination><Pounds>0</Pounds><Ounces>0.7</Ounces><Container>FLAT RATE BOX</Container><Size>REGULAR</Size><Zone>1</Zone><Postage CLASSID="17"><MailService>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; Medium Flat Rate Box</MailService><Rate>12.35</Rate><SpecialServices><SpecialService><ServiceID>9</ServiceID><ServiceName>Certificate of Mailing</ServiceName><Available>true</Available><AvailableOnline>false</AvailableOnline><Price>1.20</Price><PriceOnline>0</PriceOnline></SpecialService><SpecialService><ServiceID>1</ServiceID><ServiceName>Insurance</ServiceName><Available>true</Available><AvailableOnline>true</AvailableOnline><Price>1.95</Price><PriceOnline>1.95</PriceOnline><DeclaredValueRequired>true</DeclaredValueRequired><DueSenderRequired>false</DueSenderRequired></SpecialService><SpecialService><ServiceID>5</ServiceID><ServiceName>Registered Mail&amp;lt;sup&amp;gt;&amp;amp;trade;&amp;lt;/sup&amp;gt;</ServiceName><Available>true</Available><AvailableOnline>false</AvailableOnline><Price>11.20</Price><PriceOnline>0</PriceOnline><DeclaredValueRequired>true</DeclaredValueRequired><DueSenderRequired>false</DueSenderRequired></SpecialService><SpecialService><ServiceID>4</ServiceID><ServiceName>Registered without Insurance</ServiceName><Available>true</Available><AvailableOnline>false</AvailableOnline><Price>11.20</Price><PriceOnline>0</PriceOnline></SpecialService><SpecialService><ServiceID>0</ServiceID><ServiceName>Certified Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt;</ServiceName><Available>true</Available><AvailableOnline>false</AvailableOnline><Price>3.10</Price><PriceOnline>0</PriceOnline></SpecialService><SpecialService><ServiceID>13</ServiceID><ServiceName>USPS Tracking/Delivery Confirmation&amp;lt;sup&amp;gt;&amp;amp;trade;&amp;lt;/sup&amp;gt;</ServiceName><Available>true</Available><AvailableOnline>true</AvailableOnline><Price>0.00</Price><PriceOnline>0.00</PriceOnline></SpecialService><SpecialService><ServiceID>7</ServiceID><ServiceName>Return Receipt for Merchandise</ServiceName><Available>true</Available><AvailableOnline>false</AvailableOnline><Price>4.10</Price><PriceOnline>0</PriceOnline></SpecialService><SpecialService><ServiceID>15</ServiceID><ServiceName>Signature Confirmation&amp;lt;sup&amp;gt;&amp;amp;trade;&amp;lt;/sup&amp;gt;</ServiceName><Available>true</Available><AvailableOnline>true</AvailableOnline><Price>2.70</Price><PriceOnline>2.20</PriceOnline></SpecialService><SpecialService><ServiceID>19</ServiceID><ServiceName>Adult Signature Required</ServiceName><Available>false</Available><AvailableOnline>true</AvailableOnline><Price>0</Price><PriceOnline>4.95</PriceOnline></SpecialService><SpecialService><ServiceID>20</ServiceID><ServiceName>Adult Signature Restricted Delivery</ServiceName><Available>false</Available><AvailableOnline>true</AvailableOnline><Price>0</Price><PriceOnline>5.15</PriceOnline></SpecialService><SpecialService><ServiceID>6</ServiceID><ServiceName>Collect on Delivery</ServiceName><Available>true</Available><AvailableOnline>false</AvailableOnline><Price>6.45</Price><PriceOnline>0</PriceOnline><DeclaredValueRequired>true</DeclaredValueRequired><DueSenderRequired>true</DueSenderRequired></SpecialService></SpecialServices></Postage></Package></RateV4Response>

    [__pid] => 394
)

I have installed the Webshopapps_Wsausps extension, just to make sure it has nothing to do with an invalid USPS REQUEST or RESPONSE.

I also checked to make sure that the allowed countries are correct

Unfortunately neither of this help.

Any pointers would be greatly appreciated!

Best Answer

I never used this carrier, but the messages is added here:

/app/code/core/Mage/XmlConnect/Block/Cart/Paypal/Mecl/Shippingmethods.php:71

So the question is, why is $groups == false?

$groups = $this->getShippingRateGroups();
if ($groups) {
    // ...
} else {
    $message = $this->_quote->isVirtual() ? $this->__('No shipping method required.')
        : $this->__('Sorry, no quotes are available for this order at this time.');
        $methodListXmlObj->addCustomChild('method', null, array('label' => $message));
}

There is only one place I can find where the ShippingRateGroups is set:

/app/code/core/Mage/Paypal/Block/Express/Review.php:216

I searched for setShippingRateGroups() and Shipping_Rate_Groups

This value is somewhere loaded and set implicit. Good luck with the debugging.

Related Solutions

Magento – Debugging ‘Sorry, No Quotes Are Available for This Order at This Time’

Unfortunately there's not much in the UI for debugging these types of issues.

You could try enabling the Debug setting. That will log the API requests and responses to your var/logs/ directory, which might provide some clues.

If that doesn't provide any clarity, you'll probably need to poke around the core functionality. Mage_Shipping_Model_Shipping::collectCarrierRates() would be a great place to start. This method should be called once (from collectRates()) for each of the different carriers. Some tips to guide your search within that method:

Does collectCarrierRates() ever get called with $carrierCode equal to 'fedex'? If not, investigate why collectRates() is skipping over FedEx.
Do any of the ->collectRates($request) calls ever get executed? That's what ultimately issues the API request. Perhaps one of the previous checks is failing, or something else is short-circuiting the process. In that case, Magento isn't even attempting to ask FedEx for quotes.
Check the value of $result - it may contain null or false if something failed. Otherwise you'll get a Mage_Shipping_Model_Rate_Result object - check whether it has errors with $result->getError()

I'd strongly recommend using xdebug to trace through that code and observe the variable values. (If that's not feasible, just add Mage::log() calls everywhere.)

Hopefully that should narrow down the cause enough for you to find a solution.

Magento – Magento Shipping returning “Sorry, no quotes are available for this order at this time.” After add the Third Store

Unfortunately you have to manually check and debug this issue as there is not much in UI for debugging these types of issues.

Have you tried turning on the Debug setting in the shipping settings ?

That will log your API requests into your var/log/ directory.

Also if still you don't have idea about what causing issue then you can manually check for following things:

The function that handles shipping rules and values in checkout process is

Mage_Shipping_Model_Shipping::collectCarrierRates().

You could check whether it is being called at all or not, it should be called atleast once in your checkout process.

You could try debugging this core function by putting Mage::log() so that you could get idea which line causing issue.

Refer below link for more details:

Debugging: Sorry, no quotes are available for this order at this time

Best Answer

Related Solutions

Magento – Debugging ‘Sorry, No Quotes Are Available for This Order at This Time’

Magento – Magento Shipping returning “Sorry, no quotes are available for this order at this time.” After add the Third Store

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