magento-1.8orders
In the Magento Admin Panel, after a successful order under the Comments History tab I am getting the "Customer Notification Not Applicable" notice.
After this Magento will not send any order cancellation emails to customer.
My question is:
What does "Customer Notification Not Applicable" mean and why does Magento refuse to send out the order cancellation email to customer?
Magento does send a number of transactional emails, including cancellation (e.g. order status change); the only issue with a cancellation email, requires the customer service agent cancelling to click "Notify Customer". You can edit this to be the default.
To enable emails on order comments, go to System > Config > Sales Emails and make sure it's enabled:
The email template is located in app/locale/[en_US]/template/email/sales/order_update.html by default, replacing en_US with your actual locale, of course, if you're using another language pack.
This line:
<p style="font-size:12px; line-height:16px; margin:0 0 10px 0;">
Your order # {{var order.increment_id}} has been <br/>
<strong>{{var order.getStatusLabel()}}</strong>.
</p>
Provides the output for the 'status' update. You can create custom styling with control-flow statements like if or depends:
<p style="font-size:12px; line-height:16px; margin:0 0 10px 0;">
Your order # {{var order.increment_id}} has been <br/>
{{if order.getStatusLabel()=='canceled'}}
<strong>CANCELED - THERE, ARE YOU HAPPY?!</strong>
{{else}}
{{var order.getStatusLabel()}}.
{{/if}}
</p>
Whether or not an e-mail is sent is determined by payment method chosen. Usually there's a related option on payment method configuration (System > Configuration > Sales > Payment Methods) so you should start by looking there.
Best Answer
This just means that the customer isn't informed by e-mail, so the order e-mail isn't sent to the customer.
When you cancel orders, customers will not be notified by default.
If you want to inform your customers about the cancellation just use the "Comments history" section, add a message and check the box: Notify the customer by e-mail
The customer will be informed with the information you've just supplied.