We have configured our emails in the Magento CMS under
system > transactional emails
However, I've noticed now that after placing an order, the email is using the template file located in
/app/locale/en_US/template/email/sales/order_new_guest.html
Why is Magento pulling the email from this file instead of the CMS?
Best Answer
After configuring emails in CMS, you required one more step in order to use those newly created emails. Go to
System > Configuration > Sales > Sales Emails
And select your new email templates. Default email templates will be selected by default already. You have to change it from the given select list(your newly created email will be at the end of list)