Why Shipping and Billing Address Reset After Page Refresh on Checkout Page?

addresscheckout

We have the following situation in Magento:

Guest customer is about place order.
The customer filled his billing and shipping addresses on checkout page.
The customer reached one of the following checkout steps (shipping methods, payment methods, order review).
The customer decides to edit his cart and goes back to cart page
The customer reaches the checkout page again and he has to fill shipping and billing address.

My question is what is the non programming reason to always start with fresh addresses on checkout page even when a customer filled them already in current checkout session?

It looks that Magento Core Team intentionally wants this effect. But why? Is there an edge case that may cause problems for the customers?

Best Answer

That is definitely a kind of a bug-feature that was done by core team on purpose, but I don't think that it is done specifically for resetting an address. Might be it was a bug fix of filled in address fields on some blocks, before onepage template has been separated from multi shipping checkout.

But the main point is that address is actually is not reset. Problem lies in the block for address steps, as if customer is not logged it it uses empty new model as data source for address form. That's simple as that. Just add observer on before_to_html for that block and set original quote address into the block and your issue is fixed.

Related Solutions

Magento – AVS mismatch when billing and shipping addresses are different

I believe this is a setting for the client to set in their authorize.net account if they are okay with shipping to non-billing addresses:

http://www.authorize.net/content/dam/authorize/documents/merchant_guide.pdf

Refer Chapter 3 (Integration Settings)

Onepage Checkout – Displaying Billing/Shipping Address Outside Progress Sidebar in Magento 1.9

I'm not an expert of Prototype.js, but it seems like the progress sidebar is modified by the reloadStep function of the skin/frontend/base/default/js/opcheckout.js script.

reloadStep: function(prevStep) {
    var updater = new Ajax.Updater(prevStep + '-progress-opcheckout', this.progressUrl, {
        method:'get',
        onFailure:this.ajaxFailure.bind(this),
        onComplete: function(){
            this.checkout.resetPreviousSteps();
        },
        parameters:prevStep ? { prevStep:prevStep } : null
    });
},

Where prevStep + '-progress-opcheckout' (prevStep could be billing, payment etc.) determines which block has to be edited.

One solution, but clearly not the best way, would be to add the code below just after the step-title div.

<div id="<?php echo $_stepId ?>-progress-opcheckout"></div>

As an id has to be unique, you would have to disable completely the progress sidebar, so not only hiding it.

Best Answer

Related Solutions

Magento – AVS mismatch when billing and shipping addresses are different

Onepage Checkout – Displaying Billing/Shipping Address Outside Progress Sidebar in Magento 1.9

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