Magento 1.9 – Fix Favicon Not Updating

faviconsmagento-1.9

I'm very new to Magento so maybe there's something I'm missing, but I'm totally lost as to what to try next.

I have a favicon that I would like to put on my brand new Magento 1.9.3.6 install. The file is 32×32 pixels and named "favicon.gif". Using the admin panel, I uploaded the file to

System > Config > General > Design > HTML Head > Favicon Icon

After saving the file, it shows its location as "default/favicon.gif". (The design package is set to "RWD" by default. I'm not sure if that's affecting it…?)

After uploading, clearing both Magento's cache and my browser's cache, I see the same, default Magento icon. Viewing the source code shows me the favicon location as

<link rel="icon" href="<WEBSITE_NAME>/media/favicon/default/favicon.gif" type="image/x-icon" />

Upon navigation to this folder, I see the favicon I uploaded (?!). So the browser finds the right image, but still puts the Magento icon up?

I'm so confused. Any help is greatly appreciated.

Best Answer

After much fiddling, I have finally got it to work. Posting an answer here for anyone with this problem in the future.

If you're having this problem, follow these steps:

  1. Go to your Magento Admin Page, to the favicon settings, located here:

    System > Config > General > Design > HTML Head > Favicon Icon

  2. Delete your current favicon by checking the box and clicking Save Config.

  3. Visit your homepage, preferably from a browser without any of your site's cache. I used Google Chrome's Guest feature.

  4. On your site, press Ctrl + U (or F12, you just want to view the site's code).

  5. Find the line in the header that points to the favicon (should now be Magento's default favicon). For me, it was located in

    /skin/frontend/base/default

  6. Replace the favicon.ico with another image. (I used another .ico, not sure if other formats will be friendly here.)

  7. Clear your browser's cache and refresh.

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