Is Cisco SmartNet Worth It? – Benefits and Overview

ciscoswitchvlan

My question is regarding Cisco SmartNet. Do I really need this support from Cisco?

I'm a network technician, but I'm in charge of purchasing the network equipment for an upcoming project. I have spec out two WS-C3650-24TS-S Layer 3 switches. The sales rep wants to include this additional charge, but I'm not really sure whether we really need this Cisco SMARTnet extended service agreement.

Best Answer

This is only something you can decide for yourself. Answers are likely to be opinion-based, so this question may be closed as off-topic for this forum. I will try to give you the facts without the opinion.

The main reasons you would get SmartNet are for service, support, and software updates. If there are bugs in your code version that get updated in later releases, or new features are added to new releases, SmarNet allows you to easily download the new code from CCO. You can also call CCO for help with the devices covered by the contract. Cisco will also cover failed devices and replace them for you.

The only real reason you wouldn't get it is cost. There are several levels of support, from Next Business Day to 2-hour turnaround, and pricing is based on the support level.