Outbound Call – Why and When to Use Digit ‘9’ Before Making an Outbound Call

voicevoip

Also explain when do we use this feature (Please explain for both VOIP & Traditional telephony system)? Why we use this feature? what problems shall we face if we don't use '9' before making outbound call? explain this in reference to North American Numbering Plan.

Best Answer

In traditional public telephony in USA exists the North American Numbering Plan that defines this:

  • NPA (Numbering plan Area Code) 3 digits
  • NXX (Central Office) 3 digits
  • xxxx (Subscriber Number) 4 digits

If you call whitin the same area code you don't need to dial it, so you can dial NXX-xxxx (7 digits)

If you call to another area code you need to dial it, so you have to dial NPA-NXX-xxxx (10 digits).

If you need to call to a foreign country you have to use the international prefix: 011 (for example: 011 + country code + number).

In addition, the NANPA defines N11 codes:

  • 211 Community Information and Referral Services
  • 311 Non-Emergency Police and Other Governmental Services
  • 411 Local Directory Assistance
  • 511 Traffic and Transportation Information (US); Provision of Weather and Traveller Information Services (Canada)
  • 611 Repair Service
  • 711 Telecommunications Relay Service (TRS)
  • 811 Access to One Call Services to Protect Pipeline and Utilities from Excavation Damage (US); Non-Urgent Health Teletriage Services (Canada)
  • 911 Emergency

The administrator of a private PBX has a group of internal extensions with their own numeration. For example [300-399 accounting], [400-499 sales], [800-899 management], etc.

To determine easily if an user is dialing to another extension or to an outside number a group of rules can be set in this way:

  • User dials a number beginning with a number between 2 and 8 -> Internal call (connect directly to the number dialed).

  • Dial a number beginning with 9 -> External (ditch the '9' and send the rest of the numbers to the local telco).

0 seems to be a good choice, however can be confusing because the international prefix

9 is a good choice. The only restrictions are:

  • None of the extensions can begin with 9.
  • There is not direct dialing of 911, people will need to dial 9911.

Modern PBXs can be set using rules by number length, so the rules can be modified to:

  • Dial 911 -> Emergency Call -> Send the call

  • Dial a number beginning with 9 plus more than 2 digits -> External (ditch the '9' and send the rest of the numbers to the local telco).

    In that way, both numbers work (911 and 9911).