Attachments uploading is not working with osTicket

attachment

I'm trying to set up osTicket (http://osticket.com/) on my server, and everything is fine except for uploading attachments or emailing attachments while opening a new ticket. I've set the attachments settings correctly, as I can send a reply to a ticket with an attachment through the Staff account and it appears correctly in my attachments folder on the server, but when I try to email an attachment or upload an attachment while opening a new ticket, the ticket gets opened without any errors but there is no attachment along with it. How do I fix this? Please help!

P.S. I know all about osTicket's attachment vulnerabilities, and I will mitigate that by disallowing outside access to my server's attachment folder.

Best Answer

I had a similar problem. Attachements from some senders just disappeared. I changed the email settings to fetch using POP instead of IMAP. After that, it worked OK.

Hope this will help you too.

Related Solutions

Configure Outlook not to hide attachments

Microsoft describe the solution in this KB article and lists all blocked attachments here. As there is no way to say "unblock all" you need to specify every possible type that may be blocked. e.g.

Office 2007 Example (copy/paste into a .reg file)

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security]
"Level1Remove"=".ade;.adp;.app;.asp;.bas;.bat;.cer;.chm;.cmd;.cnt;.com;.cpl;.crt;.csh;.der;.exe;.fxp;.gadget;.hlp;.hpj;.hta;.inf;.ins;.isp;.its;.js;.jse;.ksh;.lnk;.mad;.maf;.mag;.mam;.maq;.mar;.mas;.mat;.mau;.mav;.maw;.mda;.mdb;.mde;.mdt;.mdw;.mdz;.msc;.msh;.msh1;.msh2;.mshxml;.msh1xml;.msh2xml;.msi;.msp;.mst;.ops;.osd;.pcd;.pif;.plg;.prf;.prg;.pst;.reg;.scf;.scr;.sct;.shb;.shs;.ps1;.ps1xml;.ps2;.ps2xml;.psc1;.psc2;.tmp;.url;.vb;.vbe;.vbp;.vbs;.vsmacros;.vsw;.ws;.wsc;.wsf;.wsh;.xnk;"

Why does Exchange 2003 silently reject emails with large attachments

If we're sure that Exchange is doing it then you can set more comprehensive logging on the SMTP connector and so-on to hopefully see what is going on.

It's been a long long time since I last used Exchange 2003 so I can't remember the details, but it isn't difficult to find when you look at the properties of the connector. You can also enable message trackinglink text. You should be able to establish if a new test message is accepted or silently dropped with these tools, or if exchange is sending a NDR and it just isn't arriving - which probably takes you back to the spamassassin box.

Best Answer

Related Solutions

Configure Outlook not to hide attachments

Why does Exchange 2003 silently reject emails with large attachments

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